RESPOND.IO VS MESSAGEBIRD

Handle More Leads and Close More Sales on WhatsApp with Multiple Users & Agents

Multichannel inbox for WhatsApp, Messenger, Telegram, Instagram & more
Combine all WhatsApp phone numbers into a single team inbox
Auto-assign & route conversations to your agents
Create chatbots and automation to handle high volume messages
Schedule, target, and send promotional broadcasts
Integrate with your existing software & CRM easily
24/5 customer chat support to help you get started with your WhatsApp API
  • 7-days free trial
  • No credit card required
  • Cancel anytime
Trusted by +10,000 companies

Make Sales and Support Simpler and Faster with WhatsApp Business API for Multiple Agents

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Collaborate On a Shared WhatsApp Business Inbox

Manage multiple WhatsApp numbers and different messaging apps all in 1 account
Manage, review, and track messages between team members
Collaborate by tagging and assigning the conversation to your team members
Oversee your sales leads by managing all contacts in 1 database
Manage conversations comfortably from your desktop or on the go with our mobile app
Try WhatsApp Multiple Users
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

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A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Convert Customers at Scale with Triggered WhatsApp Broadcasts

Send a broadcast as big as your customer list
Send broadcasts to targeted audiences with segments
Send Reminders, Surveys, Promotions, Newsletters & More
Add images and videos to your broadcasts too
Connect WhatsApp to your CRM and send triggered messages to nurture lead
Try WhatsApp Broadcast

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Convert Customers at Scale with Personalized WhatsApp Broadcasts

Send a broadcast as big as your customer list
Send broadcasts to targeted audiences with segments
Send Reminders, Surveys, Promotions, Newsletters & More
Add images and videos to your broadcasts too
Try WhatsApp Broadcast

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Create Chatbots and Automation with Workflows To Increase Productivity

Create Chatbots or Chat Menus to answer FAQs
Qualify and handle huge volume messages
Create specific automations to reply to your leads from ads
Distribute agent workload evenly by shifts, skills, region, workload & more
Create drip campaigns to automate your customer onboarding
Send links to collect your payments automatically
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

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Try WhatsApp Automation

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Increase Your Agents Productivity with Respond AI

Quickly Translate Your Messages in More than 90 Languages
Easily Rephrase & Adjust Message Tone in One Click
1 Click and No More Spelling & Grammar Mistakes
Simplify Complex Messages in One Click
Integrate Your Knowledge Base to Respond AI & let AI Assist generate quick and precise customer message responses.
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Dolor sit amet, consectetur adipiscing elit.

Try Respond AI

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Increase Your Agents Productivity with Respond AI

Quickly Translate Your Messages in More than 90 Languages
Easily Rephrase & Adjust Message Tone in One Click
1 Click and No More Spelling & Grammar Mistakes
Simplify Complex Messages in One Click
Try Respond AI

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Best Value WhatsApp Product

24/5 Customer Support for everyone to help answer your technical inquiries
Free access to WhatsApp API solution
No hidden setup fees and no extra charges on top of your WhatsApp conversation fees
Easy API Migration to respond.io with no downtime
Reliable and faster message delivery because of respond.io’s access to Meta’s global network of servers
Add-on for a 30-day onboarding program with a Customer Success Manager to assist your setup
Try respond.io

Seamless WhatsApp Integration with Your Existing Software

Connect your CRMs and E-commerce platforms with your WhatsApp inbox.
Send Promotional WhatsApp messages to people who abandoned carts.
Send Transactional WhatsApp messages such as order confirmation and password resets.
Connect your CRMs and E-commerce platforms with your WhatsApp inbox.
Send Promotional WhatsApp messages to people who abandoned carts.
Send Transactional WhatsApp messages such as order confirmation and password resets.
Try the Integrations

Observe

Gain actionable insights and make data-driven decisions to enhance your sales and marketing effectiveness. Respond.io enables managers to monitor agents’ conversations, performance and workload - all in real time

Report

Get a comprehensive overview of team, conversation and messaging metrics in one glance. Track the effectiveness of your ad spend, sales agents’ performances, conversation response and resolution time trends and more

respond.io is a leader in Small-Business Customer Communications Management on G2
respond.io is a leader in Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Mid-Market Customer Communications Management on G2
respond.io is a leader in Middle East & Africa Customer Communications Management on G2
respond.io is a leader in Mid-Market Americas Customer Communications Management on G2

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