healthcare
Healthier patient engagements over chat

Your treatments are effective. Your communication should be too. Switch appointment bookings, inquiries and teleconsultations over to instant messaging. By integrating patient data with a messaging inbox, automation and analytics stack, respond.io is just what the doctor ordered.

60%

Higher patient satisfaction

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46%

of common healthcare questions resolved automatically

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35%

Improved response time

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use cases

Treat patients on any channel

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Create a virtual front desk

Are patients losing patience with slow email responses and bothersome phone calls? Build trust and credibility over chat. Respond faster, handle more patients at once and ease communication for fewer no-shows and higher satisfaction.

Automate exclusive paths for corporate clients and assign them dedicated agents
Be on call 24/7 with automated responses to common questions
Route appointment scheduling, prescription inquiries and more to the right teams
Send patients personalized broadcasts, patient satisfaction surveys and appointment reminders via push notifications
Recognize returning patients on any channel for a holistic view of their interactions and medical history
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Dolor sit amet, consectetur adipiscing elit.

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Make telehealth second nature

Whether you're fully remote or combining telehealth and in-person appointments, channel your best bedside manner. Leverage tools like canned responses and automation to clear caseloads quickly and free up time for more complex cases.

Build virtual waiting rooms that keep patients informed at every step
Automate pre-consultation information gathering to have the facts in place at the start
Clear easy cases quickly to free time for complex cases
Escalate complex cases to in-house specialists or collaborate with experts anywhere
Segment patients easily to track treatment progress or automate follow-ups
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Dolor sit amet, consectetur adipiscing elit.

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Make telehealth second nature

Whether you're fully remote or combining telehealth and in-person appointments, channel your best bedside manner. Leverage tools like canned responses and automation to clear caseloads quickly and free up time for more complex cases.

Build virtual waiting rooms that keep patients informed at every step
Automate pre-consultation information gathering to have the facts in place at the start
Clear easy cases quickly to free time for complex cases
Escalate complex cases to in-house specialists or collaborate with experts anywhere
Segment patients easily to track treatment progress or automate follow-ups

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else.

Check up on patients and agents

Struggling with scattered data or too much noise? Improve patient management with a single source of truth for patient data and interactions, agent performance and an overview of operations.

Centralize operations across regions for a birds-eye view of business
Silo information with different Workspaces to protect patient data and privacy
Automatically collect and record consent opt-ins for compliance audits
Connect existing healthcare CRMs and EHRs to link patient data and communication on one platform
Conduct post-mortems on conversation analytics and patient satisfaction surveys to improve the patient experience
Contact Merge

Easily find and merge a contact's messages & profiles to create a holistic view of their interaction history on the only platform with truly multi-channel conversations

Action Shortcuts

Enable agents to create tickets, deals and orders, conduct shift transfers and support escalations, and more by launching pre-built automated Workflows at the touch of a button

Custom Inboxes

Create fit-for-purpose inboxes to track high-value customers, agents in training, customers moving through automated messaging workflows or any other mission-critical communication

Tagging & Custom Fields

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Dolor sit amet, consectetur adipiscing elit.

Talk to Sales

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