Google Workspace for Team-Handled Company Mailboxes in One Inbox

Connect respond.io with Google Workspace to bring company mailboxes like support@ or sales@ into the team inbox, once your Workspace admin approves the respond.io app.

Google Workspace capabilities on respond.io

• Connect each Workspace mailbox as its own channel, so emails sent to that address arrive as conversations ready to assign to an agent or team.
• Send automated email replies through Workflows, with a separate sender name for workflow-sent emails.
• Set the sender name, signature, auto-CC addresses and HTML background for each connected mailbox.
• Hide respond.io branding in replies on paid plans.
• Monitor agent performance on email conversations in Reports and step into any conversation.

FAQs about Google Workspace on respond.io

Does my Google Workspace admin need to approve respond.io?

Yes. Before any mailbox can be connected, your Workspace admin must add respond.io as a trusted third-party app under API Controls in Google Workspace Admin.

Can I connect a Google Group to respond.io?

No, only individual Google Workspace mailboxes can be connected. Forwarding a Group to a connected mailbox doesn't work either, because Google Groups replaces each customer's address with the group's, so every email lands under one contact. Have customers email an individual Workspace mailbox directly instead.