WhatsApp Multi Agent: All You Need to Know About Multi Agent WhatsApp

Want to learn more about WhatsApp multi agent? Look no further, as we address your questions about how to use WhatsApp for multiple agents, show you how to set it up and use it for sales, support and marketing on a platform like respond.io.

WhatsApp Multi Agent: Different Business Sizes

There are two types of WhatsApp Business products you can use with multiple agents or on multiple devices, and they are WhatsApp Business App or WhatsApp Business API. Each platform has its own method of adding additional agents and devices.

WhatsApp Business App

WhatsApp Business App is tailor-made for small businesses and comes with many useful features. Setting it up is simple, and it's free to use. With the WhatsApp Business App, you can even have multiple agents operating it.

In fact, you can now link WhatsApp Business to up to five devices, including one phone + four additional devices for each number.

This is a screenshot that describes how whatsapp business app use whatsapp multi agent. WhatsApp Business App is tailor-made for small businesses and comes with many useful features. Setting it up is simple, and it's free to use. With the WhatsApp Business App, you can even have multiple agents operating it. — Multi agent WhatsApp: Micro-small businesses

WhatsApp Business Premium is a paid feature that WhatsApp released in 2022 that allows you to connect up to 10 devices, making it possible for your team to quickly respond to inquiries. You can even assign chats to specific agents. At present, this plan is only for Android users and is available in certain countries.

This feature is particularly useful for teams that need to collaborate on customer support, as it allows multiple agents to work together seamlessly to resolve customer issues.

If you're a sole proprietor or running a small business, connecting five to 10 devices to one WhatsApp number should suffice. As your business grows, you'll need a more robust platform to handle an increasing number of agents, contacts, and messages, and that's where WhatsApp API comes in.

WhatsApp API

It's crucial for large businesses to handle a high volume of messages quickly while responding to all contacts promptly and keeping track of the team's workload and organizational performance.

This is an image that describes how SME and large businesses use whatsapp multi agent. It's crucial for large businesses to handle a high volume of messages quickly while responding to all contacts promptly and keeping track of your team's workload and organizational performance. — WhatsApp multi agent: SMEs and large businesses

However, these additional features are only available to WhatsApp API accounts when connected to a customer conversation management software such as respond.io.

WhatsApp Business App or WhatsApp API

It can be helpful to have a visual guide to determine which WhatsApp product is best suited for your business. That's why we've created a flow chart so you can better understand which product is ideal for micro-small businesses, SMEs and larger enterprises.

This is an image that describes how to deicde which whatsapp product to use. It can be helpful to have a visual guide to determine which WhatsApp product is best suited for your business. That's why we've created a flow chart that can help you better understand which product is ideal for micro-small businesses, SMEs, and larger enterprises. — Multi agent WhatsApp: WhatsApp Business App or WhatsApp API

We'll explore each product's features, along with their associated pros and cons, in more detail next.

WhatsApp Multi Agents: Micro Small Businesses

For micro-small businesses, you may be considering using WhatsApp Business App. In this guide, we'll explain how you can use WhatsApp Business with multiple agents on the app.

How to Use WhatsApp Multi Agents via the App

To link multiple devices and agents to the WhatsApp Business App, follow the steps below.

1. Go to your WhatsApp Business App.

2. Tap the More Options icon with 3 vertical dots.

3. Click Linked Devices.

4. Click LINK A DEVICE.

5. Scan the QR code.

This is an image that describes how to link additional devices to whatsapp. To link multiple devices and agents to the WhatsApp Business App, follow the steps below. 1. Go to your WhatsApp Business App. 2. Tap the More Options icon with 3 vertical dots. 3. Click Linked Devices. 4. Click LINK A DEVICE. 5. Scan the QR code. — WhatsApp Business multi agent: How to link a device on WhatsApp Business App

The QR code can be obtained via WhatsApp Business Web or the WhatsApp Business Desktop App on your companion devices. It's important to note that the steps outlined above apply to Android devices. For iPhone users, go to WhatsApp Settings in Step 2 and follow the remaining instructions.

Remember to update your WhatsApp Business App to the latest version before you start. Once linked, your agents will be able to access WhatsApp Business on multiple devices.

Multi Agent WhatsApp: A Temporary Solution Using the App

The WhatsApp Business App is a useful tool for small businesses that need to use multiple devices. However, this solution is only practical for the early stages of your business. As your business expands, using linked devices will present a number of challenges, including:

Can’t see who sent or replied to a message
Can’t track Agent workload or performance
Can’t ensure all Contacts have been answered

This is an image that describes the limitations of whatsapp business app. The WhatsApp Business App is a useful tool for small businesses that need to use multiple devices. However, this solution is only practical for the early stages of your business. As your business expands, using linked devices will present a number of challenges, including: Not knowing who sent or replied to a message Can’t track Agent workload or performance Can’t ensure all Contacts have been answered — WhatsApp multi agent: Limitations of WhatsApp Business App

For these reasons, it's recommended that you only use the WhatsApp Business App as a temporary solution before transitioning to WhatsApp API.

WhatsApp Multi Agent: SMEs & Large Businesses

If you’re running a large business, you’ll need a platform that offers advanced features to manage multiple agents on WhatsApp Business effectively. For that, we need to use WhatsApp API connected to a messaging inbox.

To begin, let's discuss what WhatsApp API is and how to get started at the most affordable price point on the market. We'll also explain why using respond.io to manage WhatsApp Business on multiple devices is the best solution.

WhatsApp Business on Multiple Devices: WhatsApp API Overview

WhatsApp API caters to the needs of SMEs and large businesses that aim to enhance their efficiency in managing teams, messages and customers as they scale up.

This is an image that describes what you need to know about Whatsapp API. There are some basic things you need to know about WhatsApp API. It has a 24-hour messaging window It's not free You need to apply for an account and undergo an approval process — WhatsApp multi agent chat: Benefits of WhatsApp API

But before we move on, here are some basic things you need to know about WhatsApp API.

It has a 24-hour messaging window
It's not free
You need to apply for an account and undergo an approval process

We'll explain each point in detail in the following sections.

WhatsApp Business on Multiple Devices: WhatsApp API Messaging Window

WhatsApp API has a 24-hour messaging window that restarts every time a contact sends an inbound message. Businesses can reply freely within the messaging window.

This is an image that describes why you need whatsapp message templates for whatsapp multi agent. WhatsApp API has a 24-hour messaging window that restarts every time a contact sends an inbound message. Businesses can reply freely within the Messaging Window. Once the 24-hour messaging window closes, businesses can only respond to customers using Message Templates. These templates are customizable and can include Placeholders, Media Headers and Quick Reply and Call-to-Action buttons. They are also useful for specific use cases such as re-marketing through WhatsApp Broadcast. — WhatsApp multiagent: Why use message templates

Once the 24-hour messaging window closes, businesses can only respond to customers using Message Templates. These templates are customizable and can include Placeholders, Media Headers and Quick Reply and Call-to-Action buttons. They are also useful for specific use cases such as re-marketing through WhatsApp Broadcast.

WhatsApp Business on Multiple Devices: WhatsApp API Pricing

WhatsApp API Pricing operates on a different payment model, where businesses do not directly pay WhatsApp. Instead, they pay WhatsApp Partners according to their pricing. Partners pay WhatsApp according to the Standard Rate Card for every Message Template used.

This is an image that describes how WhatsApp pricing work. WhatsApp API Pricing operates on a different payment model, where businesses do not directly pay WhatsApp. Instead, they pay WhatsApp Partners according to their pricing. Partners pay WhatsApp according to the Standard Rate Card for every Message Template used. — WhatsApp multi agent: WhatsApp API pricing

In addition to that, WhatsApp Partners may charge additional fees, such as a markup fee on Message Templates or a high monthly fee. Some Partners may also charge on a per-user or per-Monthly Active Contact basis.

To help you get the best WhatsApp API price, we've secured a special deal with 360dialog exclusively for our customers to get the best WhatsApp API pricing available on the market. You'll only need to pay $5 per month and no markup fee for Message Templates.

By using a proxy API, 360dialog offers a quicker and easier integration of any new changes from WhatsApp. As a result, you can expect to receive new updates more promptly compared to other WhatsApp Partners.

WhatsApp Business on Multiple Devices: How to Get a WhatsApp API Account

When you sign up with 360dialog, linking your Facebook Business Account and providing a phone number is all it takes to get your WhatsApp API account up and running. The whole process is quick and easy, taking just a few minutes to complete.

This is an image that describes how whatsapp api works with respond.ioTo interact with the WhatsApp API and send/receive messages, you'll need to connect it to a messaging inbox platform such as respond.io. This is because the API doesn't have a front-end interface or app. — WhatsApp multi agent: How WhatsApp API works with respond.io

To interact with the WhatsApp API and send or receive messages, you'll need to connect it to a conversation management software such as respond.io.Thi s is because the API doesn't have a front-end interface or app.

This image describes how whatsapp api works with respond.io. To interact with the WhatsApp API and send/receive messages, you'll need to connect it to a messaging inbox platform such as respond.io. This is because the API doesn't have a front-end interface or app. — Multi agent WhatsApp: How WhatsApp API works with respond.io

Once the account is live, paste the API token to respond.io and you're ready to start using WhatsApp Business on multiple devices with WhatsApp API.

WhatsApp Business Multiple Agents: Supported Use Cases with Respond.io

Next, we will demonstrate how respond.io can help you leverage the potential of WhatsApp Business for sales, customer service, marketing using WhatsApp Click-to-Chat Ads, and re-marketing via WhatsApp Broadcast while allowing multiple agents to operate at a time.

WhatsApp Business Multiple Agents: WhatsApp Sales and WhatsApp Customer Support

Our customizable Workflows enable you to use WhatsApp API for sales and support with multiple agents. Whenever an inbound message is received, the message will be routed to the appropriate team based on customizable routing logic like the customer's profile, conversation purpose and customer life cycle.

Multi agent WhatsApp: WhatsApp API for sales and support

After configuring your inbound message Workflows, you can make sure that every customer is attended to by assigning them to the most relevant and/or available agent on your team. You can also prioritize important customers by handling them first.

WhatsApp Business Multi Agents: WhatsApp Click to Chat Ads

Are you having trouble managing a high volume of inbound messages and struggling with qualifying leads from WhatsApp Click to Chat Ads? With respond.io, you can qualify leads faster through automated surveys and increase lead conversion by replying to them promptly with our dedicated multi-agent response platform.

This is an image that describes how to use whatsapp click to chat ads with respond.ioAre you having trouble managing a high volume of inbound messages and struggling with qualifying leads from WhatsApp Click to Chat Ads? With respond.io, you can qualify leads faster through automated surveys and increase lead conversion by replying to them promptly with our dedicated multi-agent response platform. — WhatsApp multi agent: WhatsApp marketing with WhatsApp click-to-chat ads

While you get a 72-hour messaging window instead of a 24-hour messaging window when leads message you from WhatsApp Ads, you need a way to restart a conversation with them after the messaging window closes.

To reconnect with leads in bulk, use Message Templates for WhatsApp Broadcast and send personalized templates to your contact lists

WhatsApp Business Multi Agents: WhatsApp Broadcast

Sending a broadcast to your opted-in Contacts is a straightforward process on respond.io. Choose the Contacts you want to reach out to, and create your message's content with media attachments to make it more interactive. When you're done, send it immediately or schedule it in advance.

This is an image that describes how to use whatsapp broadcast with respond.io. Sending a broadcast to your opted-in Contacts is a straightforward process on respond.io. Choose the Contacts you want to reach out to, and create your message's content with media attachments to make it more interactive. When you're done, send it immediately or schedule it in advance. — Multi agent WhatsApp: WhatsApp broadcast with respond.io

With the influx of messages from leads, it can be overwhelming to manage them all efficiently. However, with our platform, you can handle them with ease by assigning them to teams of agents who can reply to them simultaneously on different devices.

Multi Agent WhatsApp: Improve Team Performance with respond.io

As we've tackled the issue of multiple agents for WhatsApp Business, it's also crucial for businesses to have a comprehensive understanding of their customers and ensure that their team is performing optimally.

Through our Reports Module, you can gain insights on the assigned agent for a Contact, the current workload of each agent, and their efficiency in closing conversations based on response and resolution time.

This is an image that describes how to improve team performance when using whatsapp api with respond.io. Through our Reports Module, you can gain insights on the assigned Agent for a Contact, the current workload of each Agent, and their efficiency in closing Conversations based on response and resolution time. — WhatsApp Business multi agent platform: Track team performance and collaborate with team members

Respond.io offers specially designed collaboration tools to facilitate teamwork among agents. These handy features include adding Comments and tagging another colleague in a conversation to allow agents to work together, respond promptly and resolve conversations faster.

WhatsApp multi agent platform: Merge your contacts with respond.io’s omnichannel inbox

Our Contact Merge feature provides you with a 360-degree view of your customers in our omnichannel inbox. This centralized dashboard helps your team reply more efficiently by making all the Contact information available.

To ensure you're always connected to your customers, even when you're on the go, the respond.io mobile app keeps you in the loop. With notifications each time a new message comes in or when you're assigned a new Contact, you'll never miss a conversation again.

WhatsApp Multi Agent: Everything You Need to Know About Multi Agent WhatsApp