WhatsApp Business Calling API pricing calculator

Tidak. Semua panggilan masuk (diinisiasi pengguna) sepenuhnya gratis. Bisnis hanya ditagih untuk panggilan keluar.

Sementara beberapa WhatsApp Business Solution Providers (BSP) mungkin menambahkan markup di atas biaya Meta, respond.io menawarkan harga transparan tanpa biaya tambahan, sehingga Anda hanya membayar apa yang ditagihkan Meta untuk panggilan dan pesan WhatsApp Business API.

Ya. Semua panggilan WhatsApp masuk ke akun WhatsApp Business Platform (API) sepenuhnya gratis. Anda hanya ditagih untuk panggilan keluar yang dilakukan oleh bisnis Anda.

Memulai panggilan, bunyi dering, dan panggilan tak terjawab tidak dikenakan biaya. Panggilan keluar ditagih per menit dan dikenakan dalam kelipatan 6 detik (dibulatkan ke atas). Tarif bergantung pada dua faktor:

• Negara orang yang Anda hubungi
• Jumlah total menit yang telah dilakukan bisnis Anda ke negara tersebut dalam bulan berjalan

Anda hanya ditagih saat pelanggan menjawab panggilan. Memulai panggilan, bunyi dering, dan panggilan tak terjawab tidak dikenakan biaya.

Tidak. respond.io tidak mengenakan biaya tambahan untuk WhatsApp Business API, termasuk panggilan dan pesan. Anda hanya membayar tarif panggilan resmi yang ditetapkan oleh Meta — tidak ada biaya tersembunyi atau markup.

Tidak. Tidak ada biaya pemasangan, biaya pemeliharaan, atau markup per panggilan untuk WhatsApp Business Calling API di respond.io. respond.io menawarkan harga yang transparan berdasarkan tarif resmi Meta.

Semakin banyak panggilan keluar yang dilakukan bisnis Anda ke negara tertentu setiap bulan, semakin rendah tarif per menit Anda. Diskon ini diatur ulang pada awal setiap bulan.

Anda hanya dapat menelepon pelanggan melalui WhatsApp Business Calling API setelah mereka memberi izin.

Anda harus mengirim permintaan panggilan terlebih dahulu dan pelanggan harus menyetujuinya. Jika ditolak, Anda harus menunggu sebelum mengirim ulang permintaan panggilan baru. Setelah disetujui, Anda dapat menelepon segera atau kapan saja dalam 7 hari berikutnya.

Pelajari lebih lanjut tentang izin WhatsApp Business Calling API.

Ya. Anda dapat mengirim satu permintaan panggilan setiap 24 jam dan hingga dua kali per minggu ke pelanggan yang sama. Ini membantu menghindari spam dan memastikan pengalaman pelanggan yang lebih baik.

Jika permintaan panggilan disetujui tetapi tidak terjawab, Anda dapat mencoba menelepon lagi dalam 7 hari. Anda tidak perlu mengirim ulang permintaan panggilan kecuali jendela 7 hari telah berlalu.

Anda dapat mengirim satu permintaan panggilan setiap 24 jam dan maksimal dua kali per minggu ke pelanggan yang sama.

Ya, pelanggan tidak perlu mengirim permintaan panggilan. Pelanggan dapat langsung menelepon bisnis Anda melalui WhatsApp, dan Anda akan menerima panggilan tersebut di Inbox Anda. Panggilan ini gratis.

Yes. Respond.io allows you to start a WhatsApp voice call directly from your messaging inbox, so your team can switch between chat and voice without leaving the conversation with a customer.

No. Voice calls are billed separately and do not affect your messaging charges.

When a customer either calls your business or accepts your call, a 24-hour Customer Service Window opens. During this window, you can send free-form messages and utility templates at no cost. Marketing and authentication templates are still charged as usual. This gives your team more the option to follow up with text messages after a call at no extra cost.

Learn more about customer service windows.

Here’s what you need to consider to estimate your WhatsApp Business Calling API costs:

• WhatsApp Business API access is free. However, it needs to be connected to a conversation management platform to handle calls and messages.
• Conversation management platform fees depend on your WhatsApp Business Solution Provider (BSP). Some providers charge extra for each WhatsApp account or have setup fees, maintenance fees or call/message markups.
• Outbound calls are billed individually, based on recipient country and monthly volume. Inbound calls are free.

Use our pricing calculator to get an estimate for your calling costs. Drag the slider to reflect your monthly call duration and select your recipients’ country to view accurate rates.

The availability of WhatsApp Business Calling depends on the type of call:

User-Initiated Calling (Incoming)

You can receive calls from customers in any country where the WhatsApp Business API is supported, except:

• Cuba
• Iran
• North Korea
• Syria
• Ukraine (Crimea, Donetsk, Luhansk)

These regions do not support incoming or outgoing calls.

Business-Initiated Calling (Outgoing)

You can initiate calls to customers in most supported countries. However, business-initiated calls are currently not allowed in the following locations:

• United States
• Canada
• Turkey
• Egypt
• Vietnam
• Nigeria
• Plus all regions listed above where user-initiated calls are not supported

This list is based on Meta’s current restrictions and may change. For the latest updates, refer to Meta’s documentation.

Once you have connected WhatsApp API to respond.io, head to the WhatsApp Calls settings in your respond.io workspace to enable the feature. Ensure your WhatsApp Business Account (WABA) has at least $10 in balance to start making calls. Learn more about WhatsApp Business Calling API on respond.io.

All you need is:

• A computer with a mic, speaker or headset
• A web browser and internet connection

WhatsApp Business Calling API Works right from your inbox. Mobile support for the respond.io app is coming soon. No extra tools required.

Yes, your whole team can use WhatsApp Business Calling API with respond.io. You can also restrict calling access to specific agents if needed.

Only one agent can answer an incoming call at a time — the call will connect to the first agent who picks up. Outgoing calls can be made by multiple agents simultaneously.

The availability of WhatsApp Business Calling depends on the type of call:

User-Initiated Calling (Incoming)

You can receive calls from customers in any country where the WhatsApp Business API is supported, except:

• Cuba
• Iran
• North Korea
• Syria
• Ukraine (Crimea, Donetsk, Luhansk)

These regions do not support incoming or outgoing calls.

Business-Initiated Calling (Outgoing)

You can initiate calls to customers in most supported countries. However, business-initiated calls are currently not allowed in the following locations:

• United States
• Canada
• Turkey
• Egypt
• Vietnam
• Nigeria
• Plus all regions listed above where user-initiated calls are not supported

This list is based on Meta’s current restrictions and may change. For the latest updates, refer to Meta’s documentation.