WhatsApp Business Calling API pricing calculator

但事實並非如此。 所有來電（用戶發起的）都是完全免費的。 企業僅需為撥出的電話付費。

雖然一些 WhatsApp 商業解決方案提供商 (BSP) 可能會在 Meta 的費用基礎上加價，但 respond.io 提供透明的定價，不收取額外費用，因此您只需支付 Meta 對 WhatsApp 商業 API 呼叫和訊息收取的費用。

是的。 所有撥打至 WhatsApp 商業平台 (API) 帳號的 WhatsApp 來電均完全免費。 您只需為您的企業撥打的電話付費。

發起通話、響鈴和未接聽電話均不產生任何費用。 撥出電話按分鐘計費，以 6 秒為增量收費（向上取整）。 此比率取決於兩個因素：

• 您正在呼叫的人的國家/地區
• 貴公司當月撥打至該國的通話總分鐘數

只有當客戶接聽電話時您才需要付費。 發起通話、響鈴和未接聽電話均不產生任何費用。

不。 Respond.io 不會對 WhatsApp Business API 收取額外費用，包括通話和訊息。 您只需支付 Meta 設定的官方通話費率 - 無隱藏費用或加價。

不。 respond.io 上的 WhatsApp Business Calling API 無需設定費、維護費或每次通話加價。 Respond.io 根據 Meta 的官方價格提供透明的定價。

您的企業每月撥打到特定國家的電話越多，每分鐘的費率就越低。 這些折扣在每個月初重置。

只有在獲得客戶許可後，您才能透過 WhatsApp Business Calling API 呼叫客戶。

您必須先發送通話請求，並且客戶必須批准。 如果被拒絕，您需要等待才能重新發送新的通話請求。 一旦獲得批准，您可以立即或在接下來的 7 天內隨時致電。

了解更多關於 WhatsApp Business Calling API 權限的資訊。

是的。 您可以每 24 小時向同一客戶發送一次通話請求，每週最多發送兩次通話請求。 這有助於避免垃圾郵件並確保更好的客戶體驗。

如果通話請求已獲批准但未接聽，您可以在 7 天內再次嘗試撥打。 除非 7 天期限已過，否則您無需重新發送通話請求。

您可以每 24 小時向同一客戶發送一次通話請求，每週最多發送兩次通話請求。

是的，客戶不需要發送通話請求。 客戶可以透過 WhatsApp 直接致電您的公司，您會在收件匣中收到電話。 這些電話都是免費的。

Yes. Respond.io allows you to start a WhatsApp voice call directly from your messaging inbox, so your team can switch between chat and voice without leaving the conversation with a customer.

No. Voice calls are billed separately and do not affect your messaging charges.

When a customer either calls your business or accepts your call, a 24-hour Customer Service Window opens. During this window, you can send free-form messages and utility templates at no cost. Marketing and authentication templates are still charged as usual. This gives your team more the option to follow up with text messages after a call at no extra cost.

Learn more about customer service windows.

Here’s what you need to consider to estimate your WhatsApp Business Calling API costs:

• WhatsApp Business API access is free. However, it needs to be connected to a conversation management platform to handle calls and messages.
• Conversation management platform fees depend on your WhatsApp Business Solution Provider (BSP). Some providers charge extra for each WhatsApp account or have setup fees, maintenance fees or call/message markups.
• Outbound calls are billed individually, based on recipient country and monthly volume. Inbound calls are free.

Use our pricing calculator to get an estimate for your calling costs. Drag the slider to reflect your monthly call duration and select your recipients’ country to view accurate rates.

The availability of WhatsApp Business Calling depends on the type of call:

User-Initiated Calling (Incoming)

You can receive calls from customers in any country where the WhatsApp Business API is supported, except:

• Cuba
• Iran
• North Korea
• Syria
• Ukraine (Crimea, Donetsk, Luhansk)

These regions do not support incoming or outgoing calls.

Business-Initiated Calling (Outgoing)

You can initiate calls to customers in most supported countries. However, business-initiated calls are currently not allowed in the following locations:

• United States
• Canada
• Turkey
• Egypt
• Vietnam
• Nigeria
• Plus all regions listed above where user-initiated calls are not supported

This list is based on Meta’s current restrictions and may change. For the latest updates, refer to Meta’s documentation.

Once you have connected WhatsApp API to respond.io, head to the WhatsApp Calls settings in your respond.io workspace to enable the feature. Ensure your WhatsApp Business Account (WABA) has at least $10 in balance to start making calls. Learn more about WhatsApp Business Calling API on respond.io.

All you need is:

• A computer with a mic, speaker or headset
• A web browser and internet connection

WhatsApp Business Calling API Works right from your inbox. Mobile support for the respond.io app is coming soon. No extra tools required.

Yes, your whole team can use WhatsApp Business Calling API with respond.io. You can also restrict calling access to specific agents if needed.

Only one agent can answer an incoming call at a time — the call will connect to the first agent who picks up. Outgoing calls can be made by multiple agents simultaneously.

The availability of WhatsApp Business Calling depends on the type of call:

User-Initiated Calling (Incoming)

You can receive calls from customers in any country where the WhatsApp Business API is supported, except:

• Cuba
• Iran
• North Korea
• Syria
• Ukraine (Crimea, Donetsk, Luhansk)

These regions do not support incoming or outgoing calls.

Business-Initiated Calling (Outgoing)

You can initiate calls to customers in most supported countries. However, business-initiated calls are currently not allowed in the following locations:

• United States
• Canada
• Turkey
• Egypt
• Vietnam
• Nigeria
• Plus all regions listed above where user-initiated calls are not supported

This list is based on Meta’s current restrictions and may change. For the latest updates, refer to Meta’s documentation.