WhatsApp Business Calling API pricing calculator

不是。 所有入站（使用者發起）來電完全免費。 企業僅對外撥通話收費。

部分 WhatsApp Business 解決方案提供商（BSP）可能會在 Meta 費用上加價，但 respond.io 提供透明定價，不收額外費用，因此您只需支付 Meta 對 WhatsApp Business API 通話與訊息的官方收費。

是。 所有撥往 WhatsApp Business 平台（API）帳號的入站 WhatsApp 通話皆完全免費。 企業僅對外撥通話收費。

撥出、響鈴及未接來電不會產生費用。 外撥通話以每分鐘計費，並以 6 秒為計費單位（向上取整）。 費率取決於兩個因素：

• 被呼叫方的國家
• 貴公司本月對該國的外撥總分鐘數

只有在客戶接聽時才會收費。 撥出、響鈴及未接來電不會產生費用。

不。 Respond.io 不會對 WhatsApp Business API 收取額外費用，包括通話與訊息。 您只需支付 Meta 制定的官方通話費率 — 無隱藏費用或加價。

不。 在 respond.io 上使用 WhatsApp 商業通話 API 不收取設定費、維護費或逐通話加價。 Respond.io 提供基於 Meta 官方費率的透明定價。

貴公司每月對特定國家外撥通話越多，單位分鐘費率越低。 這些折扣於每月初重置。

只有在客戶授權後，才能透過 WhatsApp 商業通話 API 撥打客戶。

你必須先發送通話請求，且客戶需予以批准。 若被拒絕，需等待一段時間才能重新發送通話請求。 一經批准，你可立即撥打，或在接下來 7 天內任意時段撥打。

了解有關 WhatsApp 商業通話 API 權限的更多資訊。

是。 你可每 24 小時向同一客戶發送一則通話請求，並每週最多發送兩次。 這有助於避免垃圾訊息，並提升客戶體驗。

若通話請求已獲批准但未接通，你可在 7 天內再次撥打。 除非 7 天時限已過，否則無需重新發送通話請求。

你可每 24 小時向同一客戶發送一則通話請求，且每週最多兩次。

是的，客戶不需發送通話請求即可撥打。 客戶可透過 WhatsApp 直接撥打貴公司，您會在 Inbox 收到來電。 此類來電免費。

Yes. Respond.io allows you to start a WhatsApp voice call directly from your messaging inbox, so your team can switch between chat and voice without leaving the conversation with a customer.

No. Voice calls are billed separately and do not affect your messaging charges.

When a customer either calls your business or accepts your call, a 24-hour Customer Service Window opens. During this window, you can send free-form messages and utility templates at no cost. Marketing and authentication templates are still charged as usual. This gives your team more the option to follow up with text messages after a call at no extra cost.

Learn more about customer service windows.

Here’s what you need to consider to estimate your WhatsApp Business Calling API costs:

• WhatsApp Business API access is free. However, it needs to be connected to a conversation management platform to handle calls and messages.
• Conversation management platform fees depend on your WhatsApp Business Solution Provider (BSP). Some providers charge extra for each WhatsApp account or have setup fees, maintenance fees or call/message markups.
• Outbound calls are billed individually, based on recipient country and monthly volume. Inbound calls are free.

Use our pricing calculator to get an estimate for your calling costs. Drag the slider to reflect your monthly call duration and select your recipients’ country to view accurate rates.

The availability of WhatsApp Business Calling depends on the type of call:

User-Initiated Calling (Incoming)

You can receive calls from customers in any country where the WhatsApp Business API is supported, except:

• Cuba
• Iran
• North Korea
• Syria
• Ukraine (Crimea, Donetsk, Luhansk)

These regions do not support incoming or outgoing calls.

Business-Initiated Calling (Outgoing)

You can initiate calls to customers in most supported countries. However, business-initiated calls are currently not allowed in the following locations:

• United States
• Canada
• Turkey
• Egypt
• Vietnam
• Nigeria
• Plus all regions listed above where user-initiated calls are not supported

This list is based on Meta’s current restrictions and may change. For the latest updates, refer to Meta’s documentation.

Once you have connected WhatsApp API to respond.io, head to the WhatsApp Calls settings in your respond.io workspace to enable the feature. Ensure your WhatsApp Business Account (WABA) has at least $10 in balance to start making calls. Learn more about WhatsApp Business Calling API on respond.io.

All you need is:

• A computer with a mic, speaker or headset
• A web browser and internet connection

WhatsApp Business Calling API Works right from your inbox. Mobile support for the respond.io app is coming soon. No extra tools required.

Yes, your whole team can use WhatsApp Business Calling API with respond.io. You can also restrict calling access to specific agents if needed.

Only one agent can answer an incoming call at a time — the call will connect to the first agent who picks up. Outgoing calls can be made by multiple agents simultaneously.

The availability of WhatsApp Business Calling depends on the type of call:

User-Initiated Calling (Incoming)

You can receive calls from customers in any country where the WhatsApp Business API is supported, except:

• Cuba
• Iran
• North Korea
• Syria
• Ukraine (Crimea, Donetsk, Luhansk)

These regions do not support incoming or outgoing calls.

Business-Initiated Calling (Outgoing)

You can initiate calls to customers in most supported countries. However, business-initiated calls are currently not allowed in the following locations:

• United States
• Canada
• Turkey
• Egypt
• Vietnam
• Nigeria
• Plus all regions listed above where user-initiated calls are not supported

This list is based on Meta’s current restrictions and may change. For the latest updates, refer to Meta’s documentation.