WhatsApp Business Calling API pricing calculator

但事实并非如此。 所有来电（用户发起的）都是完全免费的。 企业仅需为拨出的电话付费。

虽然一些 WhatsApp 商业解决方案提供商 (BSP) 可能会在 Meta 的费用基础上加价，但 respond.io 提供透明的定价，不收取额外费用，因此您只需支付 Meta 对 WhatsApp 商业 API 调用和消息收取的费用。

是的。 所有拨打至 WhatsApp 商业平台 (API) 帐户的 WhatsApp 来电均完全免费。 您只需为您的企业拨打的电话付费。

发起呼叫、响铃和未接听电话均不产生任何费用。 拨出电话按分钟计费，以 6 秒为增量收费（向上取整）。 该比率取决于两个因素：

• 您正在呼叫的人的国家/地区
• 贵公司当月拨打至该国家/地区的通话总分钟数

仅当客户接听电话时您才需要付费。 发起呼叫、响铃和未接听电话均不产生任何费用。

不。 Respond.io 不会对 WhatsApp Business API 收取额外费用，包括通话和消息。 您只需支付 Meta 设定的官方通话费率 - 无隐藏费用或加价。

不。 respond.io 上的 WhatsApp Business Calling API 无需设置费、维护费或每次通话加价。 Respond.io 根据 Meta 的官方价格提供透明的定价。

您的企业每月拨打到特定国家的电话越多，每分钟的费率就越低。 这些折扣在每个月初重置。

只有在获得客户许可后，您才能通过 WhatsApp Business Calling API 呼叫客户。

您必须先发送通话请求，并且客户必须批准。 如果被拒绝，您需要等待才能重新发送新的通话请求。 一旦获得批准，您可以立即或在接下来的 7 天内随时致电。

了解有关 WhatsApp Business Calling API 权限的更多信息。

是的。 您可以每 24 小时向同一客户发送一次通话请求，每周最多发送两次通话请求。 这有助于避免垃圾邮件并确保更好的客户体验。

如果通话请求已获批准但未接听，您可以在 7 天内再次尝试拨打。 除非 7 天期限已过，否则您无需重新发送通话请求。

您可以每 24 小时向同一客户发送一次通话请求，每周最多发送两次通话请求。

是的，客户不需要发送通话请求。 客户可以通过 WhatsApp 直接致电您的公司，您会在收件箱中收到电话。 这些电话都是免费的。

Yes. Respond.io allows you to start a WhatsApp voice call directly from your messaging inbox, so your team can switch between chat and voice without leaving the conversation with a customer.

No. Voice calls are billed separately and do not affect your messaging charges.

When a customer either calls your business or accepts your call, a 24-hour Customer Service Window opens. During this window, you can send free-form messages and utility templates at no cost. Marketing and authentication templates are still charged as usual. This gives your team more the option to follow up with text messages after a call at no extra cost.

Learn more about customer service windows.

Here’s what you need to consider to estimate your WhatsApp Business Calling API costs:

• WhatsApp Business API access is free. However, it needs to be connected to a conversation management platform to handle calls and messages.
• Conversation management platform fees depend on your WhatsApp Business Solution Provider (BSP). Some providers charge extra for each WhatsApp account or have setup fees, maintenance fees or call/message markups.
• Outbound calls are billed individually, based on recipient country and monthly volume. Inbound calls are free.

Use our pricing calculator to get an estimate for your calling costs. Drag the slider to reflect your monthly call duration and select your recipients’ country to view accurate rates.

The availability of WhatsApp Business Calling depends on the type of call:

User-Initiated Calling (Incoming)

You can receive calls from customers in any country where the WhatsApp Business API is supported, except:

• Cuba
• Iran
• North Korea
• Syria
• Ukraine (Crimea, Donetsk, Luhansk)

These regions do not support incoming or outgoing calls.

Business-Initiated Calling (Outgoing)

You can initiate calls to customers in most supported countries. However, business-initiated calls are currently not allowed in the following locations:

• United States
• Canada
• Turkey
• Egypt
• Vietnam
• Nigeria
• Plus all regions listed above where user-initiated calls are not supported

This list is based on Meta’s current restrictions and may change. For the latest updates, refer to Meta’s documentation.

Once you have connected WhatsApp API to respond.io, head to the WhatsApp Calls settings in your respond.io workspace to enable the feature. Ensure your WhatsApp Business Account (WABA) has at least $10 in balance to start making calls. Learn more about WhatsApp Business Calling API on respond.io.

All you need is:

• A computer with a mic, speaker or headset
• A web browser and internet connection

WhatsApp Business Calling API Works right from your inbox. Mobile support for the respond.io app is coming soon. No extra tools required.

Yes, your whole team can use WhatsApp Business Calling API with respond.io. You can also restrict calling access to specific agents if needed.

Only one agent can answer an incoming call at a time — the call will connect to the first agent who picks up. Outgoing calls can be made by multiple agents simultaneously.

The availability of WhatsApp Business Calling depends on the type of call:

User-Initiated Calling (Incoming)

You can receive calls from customers in any country where the WhatsApp Business API is supported, except:

• Cuba
• Iran
• North Korea
• Syria
• Ukraine (Crimea, Donetsk, Luhansk)

These regions do not support incoming or outgoing calls.

Business-Initiated Calling (Outgoing)

You can initiate calls to customers in most supported countries. However, business-initiated calls are currently not allowed in the following locations:

• United States
• Canada
• Turkey
• Egypt
• Vietnam
• Nigeria
• Plus all regions listed above where user-initiated calls are not supported

This list is based on Meta’s current restrictions and may change. For the latest updates, refer to Meta’s documentation.