WhatsApp Business Calling API pricing calculator

不是的。 所有入站（用户发起）的来电完全免费。 企业仅对出站通话计费。

尽管某些 WhatsApp 商业解决方案提供商（BSP）可能在 Meta 的费用上加收加价，但 respond.io 提供透明定价，不收取额外费用，因此您只需支付 Meta 对 WhatsApp Business API 通话和消息收取的费用。

是的。 所有拨入 WhatsApp 商业平台（API）账户的 WhatsApp 来电均完全免费。 您只需为企业发起的出站通话付费。

发起呼叫、响铃和无人接听的呼叫不产生任何费用。 出站通话按分钟计费，并以 6 秒为计费单位（向上取整）。 费率取决于两个因素：

• 被叫方所在的国家/地区
• 贵公司本月对该国家/地区的总通话分钟数

只有在客户接听通话时才计费。 发起呼叫、响铃和无人接听的呼叫不产生任何费用。

不。 Respond.io 不会对 WhatsApp 商业版 API 的通话和消息收取额外费用。 您只需支付 Meta 设定的官方通话费率——没有隐藏费用或加价。

不。 在 respond.io 上使用 WhatsApp Business Calling API 不收取设置费、维护费或按次加价。 Respond.io 提供基于 Meta 官方费率的透明定价。

贵公司每月对某一国家的出站通话越多，每分钟费率就越低。 这些折扣在每月初重置。

只有在客户授权后，您才能通过 WhatsApp 商务呼叫 API 呼叫他们。

您必须先发送呼叫请求，且客户需批准。 如果被拒绝，您需要在重新发送新的呼叫请求前等待一段时间。 一旦批准，您可以立即呼叫，或在接下来的 7 天内任何时候呼叫。

了解有关 WhatsApp 商务呼叫 API 权限的更多信息。

是的。 您可以每 24 小时向同一客户发送一次呼叫请求，最多每周两次。 这有助于避免垃圾信息并确保更好的客户体验。

如果呼叫请求已被批准但错过，您可以在 7 天内再次尝试呼叫。 除非 7 天期限已过，否则无需重新发送呼叫请求。

您可以每 24 小时向同一客户发送一次呼叫请求，最多每周两次。

是的，客户无需发送呼叫请求。 客户可以直接通过 WhatsApp 呼叫您的企业，您会在 Inbox 收到来电。 这些来电是免费的。

Yes. Respond.io allows you to start a WhatsApp voice call directly from your messaging inbox, so your team can switch between chat and voice without leaving the conversation with a customer.

No. Voice calls are billed separately and do not affect your messaging charges.

When a customer either calls your business or accepts your call, a 24-hour Customer Service Window opens. During this window, you can send free-form messages and utility templates at no cost. Marketing and authentication templates are still charged as usual. This gives your team more the option to follow up with text messages after a call at no extra cost.

Learn more about customer service windows.

Here’s what you need to consider to estimate your WhatsApp Business Calling API costs:

• WhatsApp Business API access is free. However, it needs to be connected to a conversation management platform to handle calls and messages.
• Conversation management platform fees depend on your WhatsApp Business Solution Provider (BSP). Some providers charge extra for each WhatsApp account or have setup fees, maintenance fees or call/message markups.
• Outbound calls are billed individually, based on recipient country and monthly volume. Inbound calls are free.

Use our pricing calculator to get an estimate for your calling costs. Drag the slider to reflect your monthly call duration and select your recipients’ country to view accurate rates.

The availability of WhatsApp Business Calling depends on the type of call:

User-Initiated Calling (Incoming)

You can receive calls from customers in any country where the WhatsApp Business API is supported, except:

• Cuba
• Iran
• North Korea
• Syria
• Ukraine (Crimea, Donetsk, Luhansk)

These regions do not support incoming or outgoing calls.

Business-Initiated Calling (Outgoing)

You can initiate calls to customers in most supported countries. However, business-initiated calls are currently not allowed in the following locations:

• United States
• Canada
• Turkey
• Egypt
• Vietnam
• Nigeria
• Plus all regions listed above where user-initiated calls are not supported

This list is based on Meta’s current restrictions and may change. For the latest updates, refer to Meta’s documentation.

Once you have connected WhatsApp API to respond.io, head to the WhatsApp Calls settings in your respond.io workspace to enable the feature. Ensure your WhatsApp Business Account (WABA) has at least $10 in balance to start making calls. Learn more about WhatsApp Business Calling API on respond.io.

All you need is:

• A computer with a mic, speaker or headset
• A web browser and internet connection

WhatsApp Business Calling API Works right from your inbox. Mobile support for the respond.io app is coming soon. No extra tools required.

Yes, your whole team can use WhatsApp Business Calling API with respond.io. You can also restrict calling access to specific agents if needed.

Only one agent can answer an incoming call at a time — the call will connect to the first agent who picks up. Outgoing calls can be made by multiple agents simultaneously.

The availability of WhatsApp Business Calling depends on the type of call:

User-Initiated Calling (Incoming)

You can receive calls from customers in any country where the WhatsApp Business API is supported, except:

• Cuba
• Iran
• North Korea
• Syria
• Ukraine (Crimea, Donetsk, Luhansk)

These regions do not support incoming or outgoing calls.

Business-Initiated Calling (Outgoing)

You can initiate calls to customers in most supported countries. However, business-initiated calls are currently not allowed in the following locations:

• United States
• Canada
• Turkey
• Egypt
• Vietnam
• Nigeria
• Plus all regions listed above where user-initiated calls are not supported

This list is based on Meta’s current restrictions and may change. For the latest updates, refer to Meta’s documentation.