WhatsApp Business Calling API pricing calculator

They aren’t. All incoming (user-initiated) calls are completely free. Businesses are only billed for outbound calls.

While some WhatsApp Business Solution Providers (BSPs) may add markups on top of Meta’s fees, respond.io offers transparent pricing with no extra charge, so you only pay what Meta charges for WhatsApp Business API calls and messages.

Yes. All incoming WhatsApp calls to WhatsApp Business Platform (API) accounts are completely free. You’re only billed for outgoing calls made by your business.

Initiating a call, ringing and unanswered calls don’t incur any charges. Outgoing calls are billed per minute and charged in 6-second increments (rounded up). The rate depends on two factors:

• The country of the person you’re calling
• The total number of minutes your business has made to that country in the current month

You’re billed only when the customer answers the call. Initiating a call, ringing and unanswered calls don’t incur any charges.

No. Respond.io doesn’t charge additional fees for WhatsApp Business API, including calls and messages. You only pay the official call rates set by Meta — no hidden fees or markups.

No. There are no setup fees, maintenance costs or per-call markups for WhatsApp Business Calling API on respond.io. Respond.io offers transparent pricing based on Meta’s official rates.

The more outgoing calls your business makes to a specific country each month, the lower your per-minute rate becomes. These discounts reset at the start of each month.

You can only call customers via WhatsApp Business Calling API after they’ve given permission.

You must send a call request first and the customer must approve it. If declined, you’ll need to wait before resending a new call request. Once approved, you can call immediately or anytime within the next 7 days.

Learn more about WhatsApp Business Calling API permissions.

Yes. You can send one call request every 24 hours and up to two per week to the same customer. This helps avoid spam and ensures a better customer experience.

If a call request was approved but missed, you can try calling again within 7 days. You don’t need to resend the call request unless the 7-day window has passed.

You can send one call request every 24 hours and a maximum of two per week to the same customer.

Yes, customers don’t need to send call requests. Customers can call your business directly via WhatsApp, and you’ll receive the call in your inbox. These calls are free.

Yes. Respond.io allows you to start a WhatsApp voice call directly from your messaging inbox, so your team can switch between chat and voice without leaving the conversation with a customer.

No. Voice calls are billed separately and do not affect your messaging charges.

When a customer either calls your business or accepts your call, a 24-hour Customer Service Window opens. During this window, you can send free-form messages and utility templates at no cost. Marketing and authentication templates are still charged as usual. This gives your team more the option to follow up with text messages after a call at no extra cost.

Learn more about customer service windows.

Here’s what you need to consider to estimate your WhatsApp Business Calling API costs:

• WhatsApp Business API access is free. However, it needs to be connected to a conversation management platform to handle calls and messages.
• Conversation management platform fees depend on your WhatsApp Business Solution Provider (BSP). Some providers charge extra for each WhatsApp account or have setup fees, maintenance fees or call/message markups.
• Outbound calls are billed individually, based on recipient country and monthly volume. Inbound calls are free.

Use our pricing calculator to get an estimate for your calling costs. Drag the slider to reflect your monthly call duration and select your recipients’ country to view accurate rates.

The availability of WhatsApp Business Calling depends on the type of call:

User-Initiated Calling (Incoming)

You can receive calls from customers in any country where the WhatsApp Business API is supported, except:

• Cuba
• Iran
• North Korea
• Syria
• Ukraine (Crimea, Donetsk, Luhansk)

These regions do not support incoming or outgoing calls.

Business-Initiated Calling (Outgoing)

You can initiate calls to customers in most supported countries. However, business-initiated calls are currently not allowed in the following locations:

• United States
• Canada
• Turkey
• Egypt
• Vietnam
• Nigeria
• Plus all regions listed above where user-initiated calls are not supported

This list is based on Meta’s current restrictions and may change. For the latest updates, refer to Meta’s documentation.

Once you have connected WhatsApp API to respond.io, head to the WhatsApp Calls settings in your respond.io workspace to enable the feature. Ensure your WhatsApp Business Account (WABA) has at least $10 in balance to start making calls. Learn more about WhatsApp Business Calling API on respond.io.

All you need is:

• A computer with a mic, speaker or headset
• A web browser and internet connection

WhatsApp Business Calling API Works right from your inbox. Mobile support for the respond.io app is coming soon. No extra tools required.

Yes, your whole team can use WhatsApp Business Calling API with respond.io. You can also restrict calling access to specific agents if needed.

Only one agent can answer an incoming call at a time — the call will connect to the first agent who picks up. Outgoing calls can be made by multiple agents simultaneously.

The availability of WhatsApp Business Calling depends on the type of call:

User-Initiated Calling (Incoming)

You can receive calls from customers in any country where the WhatsApp Business API is supported, except:

• Cuba
• Iran
• North Korea
• Syria
• Ukraine (Crimea, Donetsk, Luhansk)

These regions do not support incoming or outgoing calls.

Business-Initiated Calling (Outgoing)

You can initiate calls to customers in most supported countries. However, business-initiated calls are currently not allowed in the following locations:

• United States
• Canada
• Turkey
• Egypt
• Vietnam
• Nigeria
• Plus all regions listed above where user-initiated calls are not supported

This list is based on Meta’s current restrictions and may change. For the latest updates, refer to Meta’s documentation.