Automate customer surveys to hit 90%+ in CSAT scores

Send surveys customers can answer at their convenience for insights and improvements in customer satisfaction

93%

CSAT score

Improve customer satisfaction with actionable insights

50%

More customer loyalty

Boost retention with NPS surveys that unlock key loyalty drivers

84%

Increase in sales

Leverage survey feedback to drive measurable business growth

10k+ brands trust respond.io

Toyota

McDonalds

British Airways

Radisson Hotel

Subway

Abenson

Roche

Hertz

Decathlon

Actionable feedback, right in your inbox

Skip the old-school emails and forms — get more survey responses over chat

Automate CSAT surveys

Request customer satisfaction ratings after every interaction and collect feedback automatically. Store CSAT results in Google Sheets, your CRM or data warehouse to make data-driven improvements.

Collect NPS scores

Request Net Promoter Scores at key milestones in the customer journey to gauge loyalty and satisfaction. Store NPS feedback in Google Sheets, your CRM or data warehouse to identify promoters, address detractors and drive retention strategies.

Measure post-purchase satisfaction

Send automated post-purchase surveys to understand how customers feel about their buying or service experience. Analyze the feedback to improve sales processes and boost repeat business.

How respond.io turns customer conversations into revenue

全通路團隊收件箱

無需再在應用程式之間切換進行聊天統一語音通話、電子郵件、WhatsApp、TikTok、Facebook Messenger、Instagram 等的聯絡人和對話

AI 代理

使用 AI 代理處理產品詢問、常見問題與訂單追蹤，即使在需求高峰時也能應對。篩選潛在客戶、轉交給銷售並立即跟進 — 無需提示，使用 Copilot 幾分鐘內即可完成設定。

自動化與整合

將 respond.io 連接到 HubSpot、Salesforce、ChatGPT、Claude、Calendly、Cal.com、Google Sheets、Zapier、Make、n8n 等工具，於聊天時自動化工作流程並取得關鍵上下文。

客戶生命週期管理

優先處理高意圖的潛在客戶，為每個生命周期階段設計客戶旅程，或利用分析來識別常見的流失點

潛在客戶獲取與轉換

從元廣告中獲取潛在客戶、自動預約、透過元目錄即時分享產品資訊等

規模化客戶留存

透過針對促銷、續約、升級和 CSAT 調查的定向廣播來提高客戶忠誠度

數據驅動洞察

追蹤回應時間、元廣告和廣播表現，以及轉換率，以將洞察轉化為收入將每則對話歸因於啟動該對話的 Growth Widget，以及其網站與頁面 URL。

高流量下的穩定性

再也不會因崩潰或停機而失去潛在客戶與其他提供者不同，respond.io 保證平台的高可靠性

強化客戶資料安全性

通過 ISO 27001 認證、GDPR 合規性、SSL 加密、雙重認證、廣泛的雲端安全措施和 SSO 確保客戶和業務資料的安全

來自客戶的真實成功案例

3x your business results with respond.io 🚀