Google Calendar for B2C Meeting Context Without Leaving the Inbox

See every contact’s upcoming and past Google Calendar meetings while you chat, matched automatically by email address

Respond.io Google Calendar capabilities

See a contact’s upcoming and past meetings in a sidebar drawer from the Inbox or Contacts module
Match meetings to contacts automatically by email address
Check each meeting’s name, date, time, host and status: confirmed, unconfirmed, canceled or declined
Sync meetings from the primary calendar and any secondary calendars the connected account owns or subscribes to
Open Google Calendar from the sidebar to create, edit or cancel a meeting
Connect once at the workspace level with Google sign-in, so every agent sees the same meeting context

Why use respond.io for Google Calendar

Respond.io is built for mid-market B2C businesses that book appointments, consultations or demos in Google Calendar and follow up with customers in chat. The integration connects one Google Calendar per workspace and is view-only. If each agent needs their own calendar connected, or you want agents to send booking links mid-chat, use Calendly or Cal.com instead.

Agents know whether a customer confirmed, canceled or declined before they reply
Meeting history covers 6 months back and 6 months forward from today
No tab-switching between the inbox and Google Calendar to check who’s booked
Enterprise-grade reliability with 99.999% uptime, ISO 27001, GDPR compliance and role-based access controls

FAQs about Google Calendar integration

Why aren’t a contact’s Google Calendar meetings showing up?

Meetings are matched by email address, so the contact’s email in respond.io must exactly match the attendee email in Google Calendar. Only meetings on calendars the connected account can see will appear.

Can agents create or edit meetings from respond.io?

No. The integration is view-only. Clicking Manage Google Calendar in the sidebar opens Google Calendar, where you create, edit or cancel meetings.

Can each agent connect their own Google Calendar?

No. You can connect one Google Calendar per workspace. Connect an account that can see every calendar your team needs, and all agents get the same meeting view.