Yahoo Mail for Answering Customer Emails From Your Team Inbox

Connect respond.io with Yahoo Mail using an app password and Yahoo's email forwarding to receive customer emails in the team inbox and answer them alongside your other messaging channels.

Yahoo Mail capabilities on respond.io

• Receive emails forwarded from your Yahoo Mail address as conversations in the respond.io inbox, ready to assign to an agent or team.
• Send automated email replies through Workflows, with a separate sender name for workflow-sent emails.
• Set the sender name, a rich-text signature with an image, auto-CC addresses and the HTML background for outgoing emails.
• Monitor agent performance on email conversations in Reports and step into any conversation.

FAQs about Yahoo Mail

Do I need a paid Yahoo Mail account to receive emails in respond.io?

Yes. Receiving emails in respond.io relies on Yahoo's email forwarding, which free Yahoo Mail accounts no longer include. You'll need Yahoo Mail Plus or the Access + Forwarding subscription.

Do emails I send directly from Yahoo Mail show up in respond.io?

No, only emails sent through respond.io appear in the conversation. Reply from respond.io to keep each customer's full history in one place.