DUBAI, UAE - October 23, 2023 - Respond.io, a pioneering customer conversation management software provider, successfully concluded its debut at GITEX Global 2023. GITEX Global is one of the world's largest tech exhibitions, hosted at the Dubai World Trade Center from October 16th to 20th, attracting an estimated attendance of 180,000 participants over 5 days.
In conjunction with the event, respond.io showcased Respond AI, which handles tasks ranging from adjusting messages to fit a brand’s tone to generating responses using information from a client's knowledge base. Respond AI works together with state-of-the-art chat automation, flexible integrations and a comprehensive reporting module to fulfill all customer communication needs.
"GITEX Global 2023 marked a pivotal moment for respond.io as we shared the evolution of customer communication. We are heartened by the positive response from the Middle East market and remain committed to actively contributing to the region's growth through our innovative solutions, which empower businesses, elevate customer experiences, foster growth and enhance operational efficiency across diverse sectors," said respond.io CEO Gerardo Salandra.
During the exhibition, Salandra delivered forward-looking insights in his discourse on Conversational AI: How GenAI and LLM are Redefining the Landscape of Global Business Conversations.
He had also participated in a fireside chat titled Navigating the Digital Frontier - Unleashing Emerging Tech Icons in the Global Digital Economy alongside Juwai IQI co-founder Kashif Ansari and Malaysia Digital Economy Corporation senior vice president Gopi Ganesalingam.
Respond.io's success extended beyond the main venue of GITEX Global 2023 as the company was awarded the Best Business Messaging Platform Vendor of the Year at Expand North Star Dubai, the world’s largest tech startup event held in tandem with GITEX Global.
Expand North Star Dubai is an annual technology conference and exhibition that serves as a platform for industry leaders, innovators and tech enthusiasts to explore the latest advancements and trends in information and communication technology (ICT).
The ICT Leadership Award recognized respond.io's remarkable contributions to customer communication technology, underscoring the company's dedication to excellence and its continued commitment to the industry.
Respond.io is a customer conversation management software that enables companies to respond to messages from any channel from one centralized dashboard by teams of all sizes, thus making communication with customers easier, faster and more satisfactory.
Over 10,000 companies from 86 countries, including British Airways, Klook, Decathlon, Roche and Bigo use respond.io. The platform processes 120 million messages per month, beating three of its main competitors combined.
In 2022, respond.io raised $7 million in Series A funding, led by Headline Asia with participation from AltaIR Capital, Smart Partnership Capital, Sterling Oak Group and Calendula Ventures. In April 2023, the company achieved the prestigious status of a WhatsApp Business Solution Provider (BSP). Respond.io is headquartered in Kuala Lumpur, Malaysia.