Facebook Messenger Calls for Voice Without Leaving the Inbox

Talk to customers directly on Facebook Messenger using voice calls from respond.io. Messenger Calls lets your team switch between typing and talking in real time, making it easier to resolve complex issues, build trust and speed up critical decisions.

Respond.io Messenger Calls Capabilities

Receive inbound calls - Customers can call your business through Messenger
Request permission to call – Ask for consent and start a voice call during active chats
Simple setup - Enable Messenger Calls in just a few clicks on respond.io, where you can also track conversations, manage customer lifecycles and sync your CRM
Call recording - Record and review calls for quality assurance, training and compliance
Voice Call Transfer - Transfer ongoing calls to the right agent or team, including live handoffs from Voice AI Agents, without disrupting the customer experience
Voice AI Call Summary - Generate clear call summaries to reduce manual note-taking and make it easier for teams to act on what was discussed
Webhook triggers on call events - Automatically send call data to external systems. For completed calls, the webhook payload includes recording, transcript and summary — ready to sync with your CRM, trigger follow-up workflows or log for compliance
Track performance in Calls Reports - View Messenger call data in Calls Reports alongside every other channel, for a single view of voice and chat performance
Available everywhere - Use Messenger Calls in the respond.io Workspace on desktop, web and mobile

Why use respond.io for Messenger Calls

Respond.io is built for mid-market B2C businesses whose Facebook Messenger conversations regularly need to escalate to voice — a product question that needs real-time back-and-forth, or a high-intent lead calling in from a Messenger ad. Without call handling built into the same inbox as chat, that call happens in a separate tool, disconnected from the prior conversation and invisible to reporting — agents start from scratch on context, and managers can't see the full picture of what actually converted.

Meta Premier Partner
Voice and chat in one inbox — Messenger calls sit alongside WhatsApp, Instagram and every other channel in the same platform, so agents and managers work from one place instead of switching tools per channel
Full visibility into customer conversations and agent performance
Enterprise-grade with 99.999% uptime, ISO 27001, GDPR compliance and role-based access controls
No markup on Meta's Messenger Calling fees

FAQs about Messenger Calls

Is there an extra cost to use Messenger Calls?

Not currently — respond.io doesn't add a markup on Meta's Messenger Calling rates, and Meta hasn't introduced usage-based pricing for Messenger Calling API yet.