Facebook Messenger Calls (Coming soon)

Talk to customers directly on Facebook Messenger using voice calls from respond.io.

Messenger Call lets your team switch between typing and talking in real time, making it easier to resolve complex issues, build trust and speed up critical decisions.

• Receive inbound calls - Customers can call your business through Messenger
• Request permission to call – Ask for consent and start a voice call during active chats
• Simple setup - Enable Messenger Calls in just a few clicks on respond.io, where you can also track conversations, manage customer lifecycles and sync your CRM
• Call recording - Record and review calls for quality assurance, training and compliance
• Voice Call Transfer - Transfer ongoing calls to the right agent or team without disrupting the customer experience
• Voice AI Call Summary - Generate clear call summaries to reduce manual note-taking and make it easier for teams to act on what was discussed