Looking for ways to get customers to speak to you on Viber? The Viber links are the fastest way to accomplish this. All your contacts need to do is tap on a Viber link to launch the Viber app on their devices and initiate a conversation with your business.
If you have no idea how to generate Viber links, read on! We’ll go over its use cases, benefits and how to use respond.io’s Viber link generator to create one of your own.
What Are Viber Links
Viber links are links that enable people to easily find and message your business account on Viber. Contacts who have the app installed on their devices can open a chat window with your business by clicking on a Viber link.
It’s the fastest way to get contacts speaking to you on Viber since there’s no need for users to manually search or input your contact details before they start talking to you.
Because it is a deep link, it directs users to the Viber app, instead of a website. This means it will only work on devices that have the Viber app installed as Viber doesn’t have a web version.
Unlike the links for other channels such as Telegram, WhatsApp and Facebook, which pull up a browser-based application, Viber links will not load a browser when accessed on a device that doesn’t have the app installed.
Let’s run through the various ways you can use Viber links for higher customer engagement.
Benefits of Viber Link
A Viber chatbot and a messaging inbox that supports Viber, like respond.io, is the best way to handle your support and sales conversations. This is especially true if you have a large number of inbound messages on Viber for your business.
However, Viber chatbots are not searchable until you agree to their commercial terms, a time-consuming and expensive process. Otherwise, to get contacts to speak to your business, you’ll need to manually share your bot with them using Viber’s invite feature.
Another method is to utilize Viber links, which will be much faster for both parties compared to a manual chatbot invitation.
Once you have a Viber link, there are many ways you can use it to get customers to speak to you. Put it on your website, blogs, PDFs and social media posts that support links for customers to access.
You can also share the link in text messages on other channels like email, SMS and WhatsApp. For example, by sending Viber links via email to a contact, you can move the conversation to Viber for faster or more informal interactions.
Likewise, convert your Viber links into QR codes, which can be printed on posters, flyers and other physical media. Therefore, users can scan the QR code with their phone’s camera to reach your business.
Now that we know the benefits of the Viber link, let’s learn how to obtain one.
How to Get Viber Link?
In this section, we’ll go over the Viber link that initiates a conversation with your Viber Chatbot. This link is not to be confused with the Viber Channel, Group or Community link, which are obtained differently.
There are two ways to get your Viber link, manually or as a QR code with respond.io’s Viber link generator.
How to Get Viber Links Manually
This method involves appending your chatbot username to the Viber deep link.
1. Go to More > Settings > My Bots > Select your Viber bot.
2. Locate the username of your bot under URI.
3. Copy and paste or type your username where it says <URI> in the following address: viber://pa?chatURI=<URI>. For example, if the bot’s name is grubngomealdelivery, it will be viber://pa?chatURI=grubngomealdelivery.
4. Display this link in websites or advertisements where customers you want to speak to are likely to see it.
This link is also different from personal Viber links, which are used to share personal Viber accounts and not chatbots. Personal Viber links contain phone numbers instead of the bot URI, here’s an example: viber://add?number=1234567890.
For the next method, we’ll use respond.io’s built-in generator.
How to Get Viber Links with Respond.io's Viber Link Generator
Due to Viber links not working on devices without Viber installed, the better alternative is to use QR codes, which are faster and less prone to error. People with Viber installed can easily scan these codes to start talking to you.
That being said, we’ll still show you how you can get your Viber link from our QR code generator. To begin, make sure your Viber account is connected to respond.io.
1. Go to Settings in the Dashboard.
2. Go to Channels.
3. Select your Viber Channel.
4. Click ‘Scan Code’. Your link will be generated for you as a QR code.
5. Right-click on the QR code and click Search Image with Google Lens.
6. Click the down arrow in the sidebar that appears and select Copy text.
7. Display this link in websites or advertisements where customers you want to speak to are likely to see it.
For more information on Viber QR codes, check out our complete guide.
With your Viber chatbot connected to respond.io, let’s explore the platform’s features which elevate sales and support communication for you and your customers.
Using Viber with respond.io
Respond.io is designed for businesses with large teams in mind. Therefore, if you have a large number of inbound messages, contacts on different channels, or require automation and agent-monitoring tools, the platform has what you need and more.
By connecting your Viber chatbot to the platform, you can offer omnichannel support, set up automation and monitor agents. Let's go through these below.
Offer Multi-channel Support
Respond.io’s multi-channel support lets you reply to all your customers from one platform, regardless of the channel they’re on. With Contact Merge, say goodbye to duplicated contact profiles for contacts with different usernames on multiple channels.
Furthermore, by consolidating customer details and chat history, you’ll never miss out on key info from the previous conversations you’ve had across different channels.
If a messaging window with a contact has closed on another channel, you can resume the chat on Viber if you have their Viber contact details. On the other hand, if a messaging window on Viber has closed, you can use a channel like Telegram to resume it for free.
Additionally, if they prefer to chat on Viber, simply send them a Viber link to restart the chat!
Automate Routine Tasks
Workflows can be used to automate repetitive tasks if you have a lot of contacts reaching out to you on Viber. Are your contacts looking to speak to customer support or the sales team? Automatically route them to the right team and assign them to an available agent.
Use respond.io API Integrations with other apps and platforms to exchange information, therefore giving users a better sales or support experience.
- Qualify contacts with data enrichment tools such as Clearbit
- Calculate the price quotations for a custom plan during client consultations
- Generate sales deals in a CRM such as Hubspot or Salesforce
- Set up a customer escalation process
- Measure CSAT scores using workflows
Integrations reduce the number of errors that get introduced during the process of reentering data and improve your Agents’ efficiency since there’s no need to leave respond.io to use another tool.
Observe and Report
The Comments feature enables you to observe your agents’ conversations and activities on the platform. You can step in at any time to offer answers or suggestions when necessary.
Lastly, the Reports Module lets you evaluate the efficiency of your agents by tracking their first response time, resolution time and more. Analyze and improve both individual and team performance!
Respond.io can accomplish a lot more than what’s listed above but these suggestions should give you an idea of where to start. Now that you’re ready to get your own Viber link and communicate with your contacts using respond.io, sign up for a free trial!
In conclusion, here are some additional resources you might find useful if you’re looking to improve your Viber communications for business: