Outlook and Microsoft 365

Connect Outlook or Microsoft 365 as an email channel in respond.io — so businesses can manage email conversations in the same inbox as WhatsApp, Instagram, and every other channel, instead of handling email separately.

• Send and receive Outlook and Microsoft 365 emails from the same inbox used for WhatsApp, Instagram, and every other channel — no switching tools to handle email leads
• Apply workflow automation to email conversations — route by sender domain, auto-assign to specific agents, or trigger follow-up actions
• Include Microsoft email in conversation and performance reports for a complete view of activity across every channel
• Connect once via OAuth at the workspace level — authenticate with Microsoft credentials and the channel is live immediately