Top 10 WhatsApp Chatbots in 2025: Pros, Cons & Pricing Compared

Looking for a WhatsApp chatbot to automate your WhatsApp conversations? Chatbots have become essential tools for businesses aiming to reply to customers faster, qualify leads, and provide fast, reliable support across the customer journey. Whether you're a small business or an enterprise, choosing the right WhatsApp chatbot can have a major impact on your response time, lead conversion rate, and overall efficiency.

To get a WhatsApp chatbot, you’ll need to use a WhatsApp API solution as the WhatsApp Business App only enables simple auto-replies. We’ve compiled some of the best WhatsApp chatbot solutions to give you all you need to know to make the right decision for your business.

What are the Benefits of WhatsApp Chatbots?

Studies show that 83% of customers expect an immediate reply when they message a business. If they don’t get it, they’ll go to a competitor, so if your business can’t keep up with WhatsApp chats, you’re losing customers. A WhatsApp chatbot enables businesses to provide the answers leads and customers expect, right away.

Provide Immediate Replies 24/7

When you’re running ads and sending high volumes of broadcasts, interested leads may come in at any time. The number of messages may be overwhelming and Human agents typically aren’t available round the clock. A WhatsApp chatbot on the other hand, replies within seconds at any time of day, helping you manage customer expectations while reducing wait times.

Answer FAQ

Without chatbots, agents often spend a large portion of time answering repetitive questions. This causes frustration on both the agent and the customer sides as agents waste valuable effort speaking to contacts who may not even convert. Potential customers are kept waiting as response times slow down because there aren’t enough agents to handle inquiries. WhatsApp chatbots free up your team to focus on more complex inquiries while maintaining fast, consistent answers.

Qualify Leads

WhatsApp chatbots can engage new visitors with automated questions to determine their interest level and needs. That way, your sales team can focus on speaking to leads that are likely to convert. One of our customers, Praga Medica, filters out 97% of spam by using respond.io’s AI agent to qualify leads. In the past, Praga Medica’s sales team dreaded handling chats because of the volume of spam, but now, they’re free to focus on conversations that bring results.

Automate Bookings and Quick Purchases

Chatbots simplify appointment scheduling, confirmations, and even payment processing. For simple purchases, they can guide customers through product recommendations and enable quick checkout within the chat. It’s ideal if your WhatsApp chatbot is equipped with AI capabilities so it can transfer the conversation to a human agent as needed. That way, it can handle simple transactions but understand when a consultation with an agent would help close a more complex deal.

How Do I Choose a WhatsApp Chatbot?

We’ve covered the benefits but there are a few more things to consider when choosing a WhatsApp chatbot. Traditional rule-based chatbots can provide quick responses but their lack of flexibility may lead to customer frustration. Now, many chatbot providers claim to offer AI capabilities, but you’ll also need to consider the quality of the AI features as well as the amount of setup required. These are the must-haves for most businesses.

Ease of Use

For non-technical users, it’s important to be able to set up your chatbot quickly. Unless you have a developer on your team, look for no-code solutions that include drag-and-drop builders or pre-built templates and make it simple to train AI agents if they’re included.

AI Capabilities

While many WhatsApp chatbot platforms claim to be AI-powered, their capabilities vary widely. Choosing the wrong WhatsApp business AI chatbot could have serious consequences for your business, from giving customers wrong information to causing them to drop off in frustration. The best AI chatbots are powered by LLMs and learn from your own business knowledge sources like your website and documentation.

Automation

A traditional chatbot just automates inquiries, which may be enough to meet the needs of small businesses, but growing businesses should look for a chatbot platform that fully automates processes, from ad replies to routing customers to a team or salesperson.

CRM Integration

When a conversation comes in, many businesses want to send the customer’s details to a CRM to ensure all necessary details are captured and agents who contact the customer later have full context. The best WhatsApp chatbots will integrate with a CRM.

What Are the 10 Best WhatsApp Chatbots?

Below is a quick overview of the 10 best WhatsApp chatbot platforms in 2025. These tools vary in pricing, ease of use, supported channels and AI capabilities. After that, we’ll get into the details of each platform.

Quick Overview

1. Respond.io

Best for: Mid to large-sized B2C businesses needing advanced automation and multichannel support

Respond.io offers more than a simple chatbot, unifying WhatsApp and all popular channels into a single inbox. With robust WhatsApp automation tools, AI agents, customer lifecycle tracking, CRM integration and more, you can manage your entire customer journey from first contact to sale to retention. It offers the flexibility to create AI chatbots that meet your business’ unique needs, allowing human agents to seamlessly step in when needed.

Pros

• No-code chatbot builder

• AI Agentthat learns from company knowledge sources, automatically collects lead info, routes inquiries to the right agents, updates Lifecycle stages and contact fields, and generates conversation summaries.

• More efficient AI that provides faster, dependable responses without unnecessary processing.

• Immediate transitions to human agents, with the AI stopping instantly for a smooth handoff.

• Test AI Agents before going live.

• Multichannel inbox that supports WhatsApp, TikTok, Instagram, Facebook, Telegram, VoIP and more

• Native CRM integration with HubSpot and Salesforce, and integrates with other CRMs and software via Make and Zapier

• Excellent customer support to assist with onboarding; rated 4.8 stars on G2

Cons

• Learning curve due to the wide range of features

Pricing

Respond.io’s mid-tier Growth plan starts at $159 and allows 10 users. It includes unlimited automation, unlimited use of AI Agent and advanced reporting.

2. AiSensy

Best for: Small, budget-conscious businesses focused on WhatsApp marketing

AiSensy is a WhatsApp-only platform that offers a drag-and-drop chatbot builder that’s ideal for non-technical users. It supports basic flows for lead capture, order updates, FAQs and product browsing. However, despite the “AI” in the name, AiSensy is limited when it comes to AI - businesses requiring an AI WhatsApp Chatbot need the technical skills to build their own and sign up for the enterprise plan to connect it.

Pros

• Beginner-friendly flow-builder interface

• Fast setup with templates

• Broadcasts and drip campaigns

Cons

• Basic rule-based chatbot

• Not suitable for multichannel use

• Additional charges for chatbot flow builder

• No AI capabilities except on the enterprise plan

• Limited integrations

• Mixed reviews for customer support

Pricing

Mid-tier plan starts at $45/month. Chatbots are billed separately starting at $40 per month for five flows.

3. Tidio

Best for: Small e-commerce businesses

Tidio is built for customer support and e-commerce, with a focus on webchat. Its visual chatbot builder and templates make it easy to create chatbots for specific tasks like answering support inquiries or completing sales in a Shopify store. It also offers a separate AI agent that learns from company knowledge sources to answer inquiries.

Pros

• Templates for easy chatbot creation for different use cases

• Integrates with Shopify & WooCommerce

• AI agent that learns from support documentation

Cons

• Webchat is the main focus of the platform, not WhatsApp

• Limited multichannel options

• High add-on costs for chatbot conversations and AI agent

• AI agent responses are basic and lack flexibility

• Support is only available via email for Starter and Growth plans

Pricing

Growth plan starts at $49/month. Only up to 100 chatbot conversations and 50 AI conversations are included. Conversations above this limit incur additional fees.

4. Manychat

Best for: Social media marketers

Manychat allows creators and micro-businesses to connect their conversations and reply via chatbot from WhatsApp, Instagram, TikTok, Facebook Messenger, Telegram, SMS and email in a single inbox. It’s budget-friendly, easy to use and offers basic automation features designed with creators and small teams in mind.

Pros

• Template library of WhatsApp flows and automation templates for quick setup

• Multichannel support including WhatsApp, Instagram, Messenger, TikTok, SMS and email

• AI agents that can automate entire conversations

• Works well with click-to-chat ads, QR codes and buttons to initiate WhatsApp chats

Cons

• Supports limited number of users

• AI agent lacks flexibility

• Limited automation that struggles with sales or support journeys that require CRM data, team routing or cross-channel visibility

• Poor reporting - Analytics are simple and campaign-focused, not lifecycle-driven

• Support is only available via email

Pricing

$15/month for three users and 500 stored contacts. Automation features are limited on lower-tier plans. Additional costs apply for higher usage and premium features.

5. Chatfuel

Best for: Beginners and small businesses

Chatfuel is a no-code chatbot builder with basic WhatsApp API capabilities, best for simple automation needs.

Pros:

• Easy drag-and-drop chatbot builder

• New AI features to answer FAQs and make bookings

• Entry points like ads, QR codes, website widgets

• Simple third-party integrations

Cons:

• Limited to WhatsApp, Messenger and Instagram

• No omnichannel inbox or contact merge

• Limited AI features

• Automation not suitable for complex workflows

• Poor customer support

Pricing

$34.49/month for WhatsApp API access (1,000 conversations). Facebook & Instagram are priced separately at $23.99/month.

6. Gupshup

Best for: Developers and enterprises with custom needs.

Gupshup offers powerful APIs and tools for building WhatsApp chatbots at scale. It’s ideal for businesses with technical teams that require customization. Options include Bot Studio, which is a low-code, rule-based option to perform basic chatbot tasks and full AI agents to fulfill specific roles.

Pros

• Low code Bot Studio to create rule-based chatbots

• Full developer control

• Ideal for large-scale, custom deployments

Cons

• Not beginner-friendly

• AI chatbots are only available as enterprise solutions

• No trial option

• Support can be slow

Pricing

Custom quotes only.

7. Trengo

Best for: Support teams managing multiple channels.

Trengo is a subscription-based platform that combines a team inbox with basic chatbot automation. Its basic chatbot flow builder can answer FAQs, qualify leads, and route to teams or agents. Additionally, it now offers AI agent features to collect information, answer inquiries and handle routing, although this is not fully developed and incurs additional fees.

Pros

• Simple chatbot builder

• CRM integration with HubSpot and Salesforce

• Supports WhatsApp, Instagram, Facebook Messenger, Telegram, SMS and email

Cons

• Limited customization of chatbot flows

• AI features are in beta

• Expensive subscription fees

• Not designed for complex automations

• Support is only available during Central European Time office hours

Pricing

Mid-tier plan starts at $579/month.

8. Interakt

Best for: Small businesses handling lead capture and reminders

Interakt is a messaging tool built for small businesses that sell, support or market through chat. It’s popular in India and other WhatsApp-first markets, with features to manage customer conversations, send broadcasts and set up basic chatbot automations. If your entire messaging strategy lives on WhatsApp and Instagram, Interakt is a simple way to get started.

Pros

• Affordable for small businesses

• CRM integration

• Simple templates to get started

Cons

• WhatsApp and Instagram only

• Limited AI capabilities

• Doesn’t scale well for complex use cases

• Customer support has mixed reviews, with some reports of slow or unhelpful responses

Pricing

$49/month Growth plan includes unlimited agents, broadcasts, chatbot flows and basic automation.

9. Wati

Best for: WhatsApp focused SMBs wanting quick deployment.

WATI comes with a visual chatbot builder focused on WhatsApp support and ticketing. You can automate FAQs, booking confirmations, and conduct CSAT surveys. Wati also offers the option to create AI chatbots

Pros

• Integrates with CRMs and Google Sheets

• Conditional logic and custom flows

• Team collaboration features

Cons

• WhatsApp and Instagram only

• Limited AI features

• Reporting is basic

• Poor customer support

Pricing

The price for Wati’s mid-tier plan is $79 for five users, making it one of the cheaper options for businesses on a tight budget, but beware of messaging markups and additional fees.

10. Bird (formerly MessageBird)

Best for: Enterprises building AI-powered bots

Bird offers omnichannel APIs with support for WhatsApp, SMS, voice, and more. It’s designed for enterprise use with heavy automation and compliance needs.

Pros

• No-code chatbot builder to automate responses

• Chatbot is focused on handling FAQs and support inquiries

• Built-in CRM to help you organize and segment your audience

Cons

• Lacks support for other popular channels like Messenger, Instagram, Telegram and more

• Complex and difficult to use without support or a developer on your team

• No AI features (listed as “coming soon”)

• Requires annual billing to access base rates, with additional fees for messaging, phone numbers and inbox seats that aren’t obvious upfront

• Customer support is not offered by default and requires a $500/month add-on payment

Pricing

Bird uses a pay-as-you-go model starting at $45/month for up to 3,000 contacts. This includes access to all core features like email, SMS, WhatsApp marketing and automation. You’ll pay separately for WhatsApp and SMS messages charged by third-party providers, phone numbers and additional seats for Bird’s Inbox. For businesses with more than 50,000 contacts, custom pricing is available and you’ll need to contact their Sales team.

Which is the Best WhatsApp Chatbot for Your Business Needs?

Businesses on a tight budget that only require a simple WhatsApp chatbot may choose Wati, Interakt or AiSensy. Support-focused businesses may find Tidio or Trengo a good fit, while enterprises looking for custom solutions may opt for Gupshup or Bird.

However, the best all-around WhatsApp business AI chatbot solution that supports all popular channels, makes it easy to create a chatbot and automation that goes beyond answering questions, plus includes AI agent capabilities is respond.io. All the options offer a range of automation features, but the best all-around that supports the most channels with reliable, advanced AI while automating your customer journey is respond.io.

While other platforms include AI, Respond AI was designed with the customer journey in mind and learns from your entire website and business documentation to provide fast, accurate answers. Unlike other platforms that only use AI as a chatbot, respond.io enables workflows to automate the sales process, performing complex routing tasks.

If your business relies on multiple communication channels, respond.io is the most versatile option, supporting all popular channels. It also includes native integration with HubSpot and Salesforce CRMs and integrates with other software via Zapier, Make or APIs.

Other chatbot platforms offer limited support, but respond.io ensures your onboarding experience sets your business up for success, and our support team is available live 24/5 and via AI agent 24/7 to assist with any inquiries.

Try Respond.io to Grow Your Business Over Chat

We recommend respond.io as the best WhatsApp AI chatbot for growing businesses. If you need to chat with customers on multiple channels and manage the full customer lifecycle with advanced AI automation and ever-expanding features, try respond.io for free or contact us for a consultation to discuss how we can meet your business needs.

Further Reading

Interested in learning more about what you can do with WhatsApp business AI chatbots and automation? Check out these other articles.

• How to Create a WhatsApp Chatbot: 3 Use Cases + Examples

• AI Sales Agent Tips to Enhance CX and Convert Faster

• WhatsApp Automation: 2 Ways to Do It, Use Cases & 6 Examples