10 Best Kommo Alternatives and Competitors in 2026

Looking for a CRM + messaging platform that goes beyond Kommo’s limitations? You’re not alone. Small, sales-focused businesses often start with Kommo as a budget-friendly option, but look for alternatives when they need more advanced features and aim to scale. If your growing team needs voice capabilities, mature, versatile AI features and transparent pricing, the tools below are worth considering.

Why do businesses look for a Kommo alternative?

Kommo can still work for teams that sell mainly through WhatsApp, manage a simple visual pipeline and need lightweight automation tied to deals. It is most useful when a small sales team wants chat and pipeline tracking in one place without a complex rollout.

The limits become more visible as the business grows. Reporting becomes less helpful for spotting where leads stall, automation is less flexible across the full customer journey and costs become harder to control as more people need access or extra capabilities are added. The reasons below explain where that shift usually happens.

Need for advanced WhatsApp features like calling

WhatsApp's Business Calling API matters, but calling is only one part of the decision. Buyers should also compare whether the platform supports the WhatsApp Business Platform directly, how much business verification and setup work is involved and whether multiple agents can handle one number without losing context. When those pieces are fragmented across connectors or separate tools, response time slows down and reporting becomes harder to trust.

For teams that qualify leads, book appointments and close sales in WhatsApp, chat, calling and handover should happen in the same workflow. Respond.io supports WhatsApp Business Calling, AI Agents and human escalation in one customer conversation management platform so teams can move from message to call, route by intent and keep the full conversation history attached to the contact.

Lack of transparency in pricing

Headline price rarely shows the full monthly cost once usage grows. Buyers should compare four things separately: seat-based pricing that rises with headcount, flat-rate plans that cap advanced automation or reporting, WhatsApp message markups that increase usage cost and Monthly Active Contacts pricing that follows the contacts a team actually speaks with in a month. That matters most when sales, marketing and support all need access at the same time.

Respond.io uses Monthly Active Contacts pricing instead of seat-based pricing, so cost tracks active conversations rather than how many people need logins. For a growing mid-market B2C team, that makes budgeting easier and reduces the risk of paying more simply because the team needs to add agents.

Aiming to scale

Kommo works well for small businesses, but as mentioned above, its per-user costs are high for larger teams. On top of that, each user has a limited number of active leads and stored contacts, which causes problems for businesses sending high volumes of messages.

More sophisticated AI automation and integrations

While Kommo has some AI capabilities, it can’t fully handle the customer journey with AI and intuitively hand off conversations to a human when needed. It can be used as a CRM on its own but doesn’t integrate with popular CRMs like HubSpot and Salesforce.

Platform performance issues

Kommo does not offer an official uptime guarantee, and its status page frequently reports issues, raising concerns about long-term reliability. Users frequently report bugs and slow customer support. Downtime and glitches mean potential lost sales, a risk businesses can’t afford to take.

10 Kommo alternatives: pros, cons and pricing

Whether you’re using Kommo and looking for alternatives or are just trying out a conversation management platform for the first time, here are 10 options to consider. Each summary includes strengths, trade-offs and mid-range plan pricing so you can shortlist fast.

Respond.io

Built for growing teams that run sales, marketing and support on WhatsApp and other channels. Respond.io combines a multichannel inbox, WhatsApp calling, AI agents, workflows and analytics in one place.

Pros

• Supports all popular channels and custom channels, including WhatsApp, TikTok, Facebook Messenger, Instagram, WeChat, LINE, Viber, Telegram, SMS, webchat and email

• Offers VoIP as one of just a few WhatsApp Business Solution Providers that enables

  WhatsApp Business Calling API; VoIP for all other calling is also now available through our partner, Telnyx. Human agents can also transfer WhatsApp calls mid-conversation while customers stay on the same line

• Supports high volumes of WhatsApp broadcasts without lagging, integrates with WhatsApp catalog

• AI agents with specific roles with templates for receptionist, sales agent and support agent

  • Train agents with your knowledge base and website to equip them to provide accurate answers

  • AI agents can update your CRM, read images and files, and route conversations to an appropriate human agent or to another AI agent

  • Respond.io's AI is very efficient, delivering quick and accurate replies while reducing extra workload

  • Humans can take over instantly, with the AI stepping aside right away for a seamless handoff

• Native CRM integrations with HubSpot and Salesforce, and integrates with other CRMs and software via Make and Zapier

• Track and manage customers through the entire lifecycle, to easily prioritize and target leads and customers and recognize causes of lost leads and how to improve conversions

• Enterprise-grade security for speed and stability, with 99.999% platform uptime under high message volumes

• Excellent customer support with 24/5 live support via chat or call, and 24/7 AI agent support available on every plan

Cons

• All the channels and features available may seem overwhelming, but our customer success team is ready to assist with onboarding

Pricing

Respond.io’s mid-tier Growth plan starts at $199 and allows 10 users. It includes unlimited automation, unlimited use of AI Agent and advanced reporting. It includes 1,000 Monthly Active Contacts (MACs), which refers to contacts you actually speak to in a month. There’s no limit to the number of stored contacts you can have.

Delightchat

Delightchat is designed for small, support-focused businesses operating over multiple chat channels. It supports WhatsApp broadcasts and marketing features but not WhatsApp calling. It offers a native Shopify integration and support analytics.

Pros

• Supports WhatsApp, Facebook Messenger, Instagram, email and webchat in a single inbox

• Comprehensive native Shopify integration

• Support analytics and WhatsApp Marketing ROI analytics

Cons

• No WhatsApp Calling

• No CRM integration

• Limited automation

• AI Assistant only helps compose and edit messages; it cannot answer independently

• Poor customer support

Pricing

The mid-range Scale plan is $99 per month and includes 20 users. AI Assistant incurs additional costs.

Zoko

Zoko is a WhatsApp-first platform for Shopify-oriented businesses. It supports WhatsApp, with add-ons for Instagram and Facebook Messenger, plus basic automation, tagging and assignment. It’s quick to set up and easy to learn. Analytics exist (e.g., agent reports), but the scope is narrower than full omnichannel suites.

Pros

• Focused heavily on WhatsApp and includes Instagram and Facebook Messenger

• Easy to use and set up

• Includes basic automation and tagging

Cons

• Channels limited to WhatsApp, Instagram and Facebook Messenger (no email/SMS/Telegram)

• Limited automation and reporting

• No WhatsApp Calling

• No AI agents

• Limited integrations

Pricing

The plus plan is $64.99/month and includes WhatsApp messaging, automation rules and basic team assignment tools.

Chatfuel

Chatfuel is a no-code chatbot builder made for small businesses and solo entrepreneurs who want to automate simple conversations on popular channels like Messenger, Instagram and WhatsApp. It’s easy to use and works well for answering FAQs, sending reminders and running basic campaigns. That said, once your messaging needs grow more complex or span more channels, it can start to feel a little boxed in.

Pros

• Easy-to-use with intuitive drag-and-drop builder for Messenger, Instagram and WhatsApp

• Supports click-to-chat ads, QR codes and basic website widgets

• Integrations with tools like HubSpot and Google Sheets via third-party platforms

Cons

• No support for channels beyond Messenger, Instagram and WhatsApp

• No in-depth analytics

• Automation is basic, with no advanced features like smart triggers or lifecycle tracking

• Customer support can be inconsistent

Pricing

Chatfuel prices Facebook and Instagram separately from WhatsApp. The Business plan for Facebook and Instagram starts at $23.99/month, while the WhatsApp Business plan starts at $41/month for 1,000 conversations (plus Meta fees).

Interakt

Interakt is a messaging tool built for small businesses that sell, support or market through chat. It’s popular in India and other WhatsApp-first markets, with features to manage customer conversations, send broadcasts and set up basic automations. If your entire messaging strategy lives on WhatsApp and Instagram, Interakt is a simple way to get started.

Pros

• Built specifically for WhatsApp and Instagram

• Shared inbox, catalog sharing and bulk messaging is included

• Supports click-to-chat ads and automated replies

• Integrations are possible with popular e-commerce platforms like Shopify and WooCommerce and CRMs and payment gateways (e.g., Zoho, Razorpay)

Cons

• Limited channel support

• Doesn’t offer advanced workflow automation

• UI tends to feel overly basic and limited once your needs grow

• Customer support has mixed reviews, with some reports of slow or unhelpful responses

• New AI agents come at an additional cost

Pricing

The Growth plan is $49/month and includes support for both WhatsApp and Instagram, access to broadcast campaigns, basic automation like greetings, FAQs and chatbot flows and up to 5 custom events for conversion tracking. You’ll also get unlimited agents, unlimited conversations and contacts, but Meta’s standard per-message charges apply.

Chatwoot

Chatwoot is an open-source, low-cost, omnichannel helpdesk with basic automation features and integration with Shopify, HubSpot, Slack and more. It also offers a low-cost, self-hosted option for developers.

Pros

• Supports WhatsApp, Facebook, Instagram, Line, X and email, plus custom channels via API

• Self-hosted option for developers

• Basic automation

• Wide range of integrations

Cons

• No WhatsApp calling

• No AI agents

• Channels are limited for non-technical users

• Focused on support, not ideal for marketing and sales

• Can be challenging for non-technical users

• Customer support is limited

Pricing

$39/per user per month for Business plan which includes all channels and automation features for an unlimited number of conversations. The Premium self-hosted plan is $19/user per month (using WhatsApp Cloud API from Meta and building custom integrations for any other channels).

Wati

Wati was built specifically for the WhatsApp Business API and is a basic, low-cost option for businesses with small teams primarily using WhatsApp for marketing, sales and support. It also now supports Instagram as a channel with limited features available for it.

Pros

• Integrate WhatsApp API with WhatsApp Catalogs to easily share products

• WhatsApp Broadcasts to send high volumes of messages without downtime

• Chat automation workflows

• Low cost

Cons

• No WhatsApp Business Calling API

• Only supports WhatsApp and Instagram

• Limited AI features

• Limited automation and integration

• Poor customer support from an AI bot, difficult to reach a human

Pricing

The price for Wati’s mid-tier plan is $99 for five users, making it one of the cheaper options for businesses on a tight budget. However, there’s a 20% markup fee on WhatsApp messaging costs and AI credits are also an add-on.

Rasayel

Rasayel is a business messaging platform designed to help B2B businesses manage communications over WhatsApp. It's often used by sales and marketing teams to automate workflows, and collaborate more efficiently.

Pros

• Native CRM integration with HubSpot and Pipedrive or integrate with other CRMs via Zapier

• AI agent built for sales takes inquiries instantly and passes leads to a human agent to close the deal.

• Automates sales workflows - automate responses and assignments for faster replies and better internal collaboration

Cons

• Limited to WhatsApp

• No WhatsApp Business Calling API

• Does not support WhatsApp catalogs

• Limited analytics

Pricing

Rasayel’s mid-tier pricing is $400 a month for up to 10 users, unlimited automation and a limit of up to 25,000 messages.

Landbot

Landbot positions itself as a no-code chatbot platform focused on creating conversational experiences for web and WhatsApp. It emphasizes ease of design, allowing businesses to build interactive lead capture and customer engagement flows without technical expertise.

Pros

• Simple to set up

• You can train the Landbot AI with documents and website content

• AI Agents can capture lead personal details and route chats to agents

• Integrations with HubSpot, Mailchimp and Google Sheets

Cons

• WhatsApp and webchat only

• No WhatsApp calling

• AI Agents are still in Beta

• Primarily a chatbot platform rather than a full conversation management platform or CRM

• Expert bot development and support only available on their premium plan

• Poor customer support

Pricing

Landbot offers two mid-tier plans: Pro and WhatsApp Pro. The WhatsApp Pro plan, which includes access to the WhatsApp Business API, costs $220 per month and provides 2,500 web and Messenger chats, 500 AI chats, 10,000 WhatsApp messages and three seats. Potential extra costs include $0.10/AI chat and $25 per month per seat.

While this covers basic usage, the fixed chat, message and seat limits make the plan less flexible. Businesses with growing teams or higher messaging volumes may quickly find themselves constrained, making it difficult to scale without added costs.

Chatbase

Chatbase is positioned as a chatbot builder that lets businesses create AI bots trained on their own data. It focuses on helping teams deploy FAQ-style assistants quickly, with a straightforward setup aimed at businesses that want to experiment with AI-driven conversations.

Pros

• Easy to use

• AI is trainable with documents, Notion sources and your website

• AI agents can route chats and update lead properties automatically

• You can experiment with different LLM models to get the best results

Cons

• Only supports the following messaging channels: WhatsApp, Instagram, Messenger and website

• A bit too niche for businesses looking for a more holistic solution beyond AI agents

• Pricing relies on multiple add-ons that end up inflating the final cost

• The mid-tier plan includes only basic analytics

Pricing

The Chatbase Standard Plan costs about $150/month and includes up to 12,000 message credits, 2 AI Agents and 3 user seats. However, costs can rise if you exceed message credits, need more chatbots or want extras like custom domains or removal of Chatbase branding. This makes pricing less predictable for businesses with growing usage.

Free plans and trial options

Entry cost affects switching risk, but it should not be the only filter. Some tools in this list offer a short trial, others require a paid subscription from day one and some add usage fees on top of the plan price.

Respond.io offers a 7-day free trial, which lets teams test channel setup, AI Agent handover, reporting and lifecycle management before rollout. The better long-term comparison is still total cost, because Monthly Active Contacts pricing, seat limits and message markups can change the real monthly spend faster than the starting plan price suggests.

Verdict: Which is the best platform for your business needs?

The right platform depends on where the team is in its growth curve, not just which channels it uses today.

• Small teams with simple journeys: Tools like Zoko, Delightchat, Chatfuel, Landbot or Chatbase work well when volume is low, journeys are straightforward and one or two channels cover most conversations. They are easy to start with, but most hit a ceiling when team size, automation complexity or conversation volume grows.

• Growing mid-market B2C teams: When qualifying leads, routing to the right agent, following up on stalled conversations and managing WhatsApp alongside other channels becomes the daily reality, a purpose-built customer conversation management platform is needed. This is respond.io's home territory.

• Tech-savvy teams building custom infrastructure: Chatwoot's self-hosted option is worth considering when engineering resources are available and full data control matters more than out-of-the-box depth.

For growing mid-market B2C teams, respond.io is the strongest fit. It combines WhatsApp calling, AI Agents, lifecycle tracking and omnichannel coverage in a single platform — built for teams that have outgrown the tools that got them started.

Its AI Agents manage both chat and voice interactions, follow up on conversations, understand voice messages, greet callers, answer basic questions, close politely and generate call transcripts. The typing indicator keeps responses feeling natural while AI Assist helps agents reply faster, translate messages, maintain tone and understand audio messages from customers.

Whether your business is focused on WhatsApp or multiple channels, respond.io automates the entire customer journey in one place. Track the customer lifecycle with mature reporting features so you can optimize campaigns and conversions and provide better support.

Try respond.io as the ideal Kommo alternative for growing businesses

If you’re ready to make the switch from Kommo or you’re trying out a few solutions, consider a free trial of respond.io to see for yourself how it can boost your business. Or if you have further questions about whether respond.io is right for you and need a demo, contact us for a free consultation.

Further reading

If you've found this article helpful, consider these others to learn more about choosing the best conversation management platform.

• 7 Best AI Chatbots for Customer Service

• 5 Best WhatsApp Business Service Providers

• VoIP CRM Integration: A Guide to Full-Context Conversations