Top 10 des alternatives et concurrents de Kommo en 2025

Looking for a CRM + messaging platform that goes beyond Kommo’s limitations? You’re not alone. Small, sales-focused businesses often start with Kommo as a budget-friendly option, but look for alternatives when they need more advanced features and aim to scale. If your growing team needs voice capabilities, mature, versatile AI features and transparent pricing, the tools below are worth considering.

Why do businesses look for a Kommo alternative?

While every business’s needs are different, these are the five most common reasons you might need to look for a Kommo alternative.

Need for advanced WhatsApp features like calling

WhatsApp’s new Business Calling API lets businesses make and receive calls directly in WhatsApp. This makes it easy for agents to move from a chat to a call while having full context of the customer and previous conversations. It’s also great for businesses with international customers as it cuts down on the costs of international calls. However, Kommo does not support this feature.

Lack of transparency in pricing

Kommo’s costs initially look low as they’re on a per-user basis. This may be a good option for very small teams, but costs quickly add up as businesses grow and need to add users. Additionally, Kommo’s plans require a minimum commitment of 6 months; there’s no option to pay on a month-to-month basis.

Aiming to scale

Kommo works well for small businesses, but as mentioned above, its per-user costs are high for larger teams. On top of that, each user has a limited number of active leads and stored contacts, which causes problems for businesses sending high volumes of messages.

More sophisticated AI automation and integrations

While Kommo has some AI capabilities, it can’t fully handle the customer journey with AI and intuitively hand off conversations to a human when needed. It can be used as a CRM on its own but doesn’t integrate with popular CRMs like HubSpot and Salesforce.

Platform performance issues

Kommo does not offer an official uptime guarantee, and its status page frequently reports issues, raising concerns about long-term reliability. Users frequently report bugs and slow customer support. Downtime and glitches mean potential lost sales, a risk businesses can’t afford to take.

10 Kommo alternatives: pros, cons and pricing

Whether you’re using Kommo and looking for alternatives or are just trying out a conversation management platform for the first time, here are 10 options to consider. Each summary includes strengths, trade-offs and mid-range plan pricing so you can shortlist fast.

Respond.io

Built for growing teams that run sales, marketing and support on WhatsApp and other channels. Respond.io combines a multichannel inbox, WhatsApp calling, AI agents, workflows and analytics in one place.

Pros

• Supports all popular channels and custom channels, including WhatsApp, TikTok, Facebook Messenger, Instagram, WeChat, LINE, Viber, Telegram, SMS, webchat and email

• Offers VoIP as one of just a few WhatsApp Business Solution Providers that enables

  WhatsApp Business Calling API; VoIP for all other calling is also now available through our partner, Telnyx. Human agents can also transfer WhatsApp calls mid-conversation while customers stay on the same line

• Supports high volumes of WhatsApp broadcasts without lagging, integrates with WhatsApp catalog

• AI agents with specific roles with templates for receptionist, sales agent and support agent. Train agents with your knowledge base and website to equip them to provide accurate answers. AI agents can update your CRM, read images and files, and route conversations to an appropriate human agent or to another AI agent

• Native CRM integrations with HubSpot and Salesforce, and integrates with other CRMs and software via Make and Zapier

• Track and manage customers through the entire lifecycle, to easily prioritize and target leads and customers and recognize causes of lost leads and how to improve conversions

• Enterprise-grade security for speed and stability, with 99.999% platform uptime under high message volumes

• Excellent customer support with 24/5 live support via chat or call, and 24/7 AI agent support available on every plan

Cons

• All the channels and features available may seem overwhelming, but our customer success team is ready to assist with onboarding

Pricing

Respond.io’s mid-tier Growth plan starts at $159 and allows 10 users. It includes unlimited automation, unlimited use of AI Agent and advanced reporting. It includes 1,000 Monthly Active Contacts (MACs), which refers to contacts you actually speak to in a month. There’s no limit to the number of stored contacts you can have.

Delightchat

Delightchat is designed for small, support-focused businesses operating over multiple chat channels. It supports WhatsApp broadcasts and marketing features but not WhatsApp calling. It offers a native Shopify integration and support analytics.

Pros

• Supports WhatsApp, Facebook Messenger, Instagram, email and webchat in a single inbox

• Comprehensive native Shopify integration

• Support analytics and WhatsApp Marketing ROI analytics

Cons

• No WhatsApp Calling

• No CRM integration

• Limited automation

• AI Assistant only helps compose and edit messages; it cannot answer independently

• Poor customer support

Pricing

The mid-range Scale plan is $99 per month and includes 20 users. AI Assistant incurs additional costs.

Zoko

Zoko is a WhatsApp-first platform for Shopify-oriented businesses. It supports WhatsApp, with add-ons for Instagram and Facebook Messenger, plus basic automation, tagging and assignment. It’s quick to set up and easy to learn. Analytics exist (e.g., agent reports), but the scope is narrower than full omnichannel suites.

Pros

• Focused heavily on WhatsApp and includes Instagram and Facebook Messenger

• Easy to use and set up

• Includes basic automation and tagging

Cons

• Channels limited to WhatsApp, Instagram and Facebook Messenger (no email/SMS/Telegram)

• Limited automation and reporting

• No WhatsApp Calling

• No AI agents

• Limited integrations

Pricing

The plus plan is $64.99/month and includes WhatsApp messaging, automation rules and basic team assignment tools.

Chatfuel

Chatfuel is a no-code chatbot builder made for small businesses and solo entrepreneurs who want to automate simple conversations on popular channels like Messenger, Instagram and WhatsApp. It’s easy to use and works well for answering FAQs, sending reminders and running basic campaigns. That said, once your messaging needs grow more complex or span more channels, it can start to feel a little boxed in.

Pros

• Easy-to-use with intuitive drag-and-drop builder for Messenger, Instagram and WhatsApp

• Supports click-to-chat ads, QR codes and basic website widgets

• Integrations with tools like HubSpot and Google Sheets via third-party platforms

Cons

• No support for channels beyond Messenger, Instagram and WhatsApp

• No in-depth analytics

• Automation is basic, with no advanced features like smart triggers or lifecycle tracking

• Customer support can be inconsistent

Pricing

Chatfuel prices Facebook and Instagram separately from WhatsApp. The Business plan for Facebook and Instagram starts at $23.99/month, while the WhatsApp Business plan starts at $41/month for 1,000 conversations (plus Meta fees).

Interakt

Interakt is a messaging tool built for small businesses that sell, support or market through chat. It’s popular in India and other WhatsApp-first markets, with features to manage customer conversations, send broadcasts and set up basic automations. If your entire messaging strategy lives on WhatsApp and Instagram, Interakt is a simple way to get started.

Pros

• Built specifically for WhatsApp and Instagram

• Shared inbox, catalog sharing and bulk messaging is included

• Supports click-to-chat ads and automated replies

• Integrations are possible with popular e-commerce platforms like Shopify and WooCommerce and CRMs and payment gateways (e.g., Zoho, Razorpay)

Cons

• Limited channel support

• Doesn’t offer advanced workflow automation

• UI tends to feel overly basic and limited once your needs grow

• Customer support has mixed reviews, with some reports of slow or unhelpful responses

• New AI agents come at an additional cost

Pricing

The Growth plan is $49/month and includes support for both WhatsApp and Instagram, access to broadcast campaigns, basic automation like greetings, FAQs and chatbot flows and up to 5 custom events for conversion tracking. You’ll also get unlimited agents, unlimited conversations and contacts, but Meta’s standard per-message charges apply.

Chatwoot

Chatwoot is an open-source, low-cost, omnichannel helpdesk with basic automation features and integration with Shopify, HubSpot, Slack and more. It also offers a low-cost, self-hosted option for developers.

Pros

• Supports WhatsApp, Facebook, Instagram, Line, X and email, plus custom channels via API

• Self-hosted option for developers

• Basic automation

• Wide range of integrations

Cons

• No WhatsApp calling

• No AI agents

• Channels are limited for non-technical users

• Focused on support, not ideal for marketing and sales

• Can be challenging for non-technical users

• Customer support is limited

Pricing

$39/per user per month for Business plan which includes all channels and automation features for an unlimited number of conversations. The Premium self-hosted plan is $19/user per month (using WhatsApp Cloud API from Meta and building custom integrations for any other channels).

Wati

Wati was built specifically for the WhatsApp Business API and is a basic, low-cost option for businesses with small teams primarily using WhatsApp for marketing, sales and support. It also now supports Instagram as a channel with limited features available for it.

Pros

• Integrate WhatsApp API with WhatsApp Catalogs to easily share products

• WhatsApp Broadcasts to send high volumes of messages without downtime

• Chat automation workflows

• Low cost

Cons

• No WhatsApp Business Calling API

• Only supports WhatsApp and Instagram

• Limited AI features

• Limited automation and integration

• Poor customer support from an AI bot, difficult to reach a human

Pricing

The price for Wati’s mid-tier plan is $79 for five users, making it one of the cheaper options for businesses on a tight budget. However, there’s a 20% markup fee on WhatsApp messaging costs and AI credits are also an add-on.

Rasayel

Rasayel is a business messaging platform designed to help B2B businesses manage communications over WhatsApp. It's often used by sales and marketing teams to automate workflows, and collaborate more efficiently.

Pros

• Native CRM integration with HubSpot and Pipedrive or integrate with other CRMs via Zapier

• AI agent built for sales takes inquiries instantly and passes leads to a human agent to close the deal.

• Automates sales workflows - automate responses and assignments for faster replies and better internal collaboration

Cons

• Limited to WhatsApp

• No WhatsApp Business Calling API

• Does not support WhatsApp catalogs

• Limited analytics

Pricing

Rasayel’s mid-tier pricing is $360 a month for up to 10 users, unlimited automation and a limit of up to 25,000 messages.

Landbot

Landbot positions itself as a no-code chatbot platform focused on creating conversational experiences for web and WhatsApp. It emphasizes ease of design, allowing businesses to build interactive lead capture and customer engagement flows without technical expertise.

Pros

• Simple to set up

• You can train the Landbot AI with documents and website content

• AI Agents can capture lead personal details and route chats to agents

• Integrations with HubSpot, Mailchimp and Google Sheets

Cons

• WhatsApp and webchat only

• No WhatsApp calling

• AI Agents are still in Beta

• Primarily a chatbot platform rather than a full conversation management platform or CRM

• Expert bot development and support only available on their premium plan

• Poor customer support

Pricing

Landbot offers two mid-tier plans: Pro and WhatsApp Pro. The WhatsApp Pro plan, which includes access to the WhatsApp Business API, costs $220 per month and provides 2,500 web and Messenger chats, 500 AI chats, 10,000 WhatsApp messages and three seats. Potential extra costs include $0.10/AI chat and $25 per month per seat.

While this covers basic usage, the fixed chat, message and seat limits make the plan less flexible. Businesses with growing teams or higher messaging volumes may quickly find themselves constrained, making it difficult to scale without added costs.

Chatbase

Chatbase is positioned as a chatbot builder that lets businesses create AI bots trained on their own data. It focuses on helping teams deploy FAQ-style assistants quickly, with a straightforward setup aimed at businesses that want to experiment with AI-driven conversations.

Pros

• Easy to use

• AI is trainable with documents, Notion sources and your website

• AI agents can route chats and update lead properties automatically

• You can experiment with different LLM models to get the best results

Cons

• Only supports the following messaging channels: WhatsApp, Instagram, Messenger and website

• A bit too niche for businesses looking for a more holistic solution beyond AI agents

• Pricing relies on multiple add-ons that end up inflating the final cost

• The mid-tier plan includes only basic analytics

Pricing

The Chatbase Standard Plan costs about $150/month and includes up to 12,000 message credits, 2 AI Agents and 3 user seats. However, costs can rise if you exceed message credits, need more chatbots or want extras like custom domains or removal of Chatbase branding. This makes pricing less predictable for businesses with growing usage.

Which is the best platform for your business needs?

For e-commerce businesses using Shopify and primarily using chat for support, Zoko or Delightchat may be the right fit. Tech-savvy businesses who prefer to build their own integrations may want to consider Chatwoot. Budget conscious businesses who require basic automation and bots may choose Chatfuel, Landbot, or Chatbase.

However, the best Kommo alternative for medium to large teams that need robust CRM integration, advanced AI agents, and a true omnichannel inbox that’s built to scale high volumes of messages is respond.io.

Its AI Agent manages both chat and voice interactions, follows up on conversations, understands voice messages, greets callers, answers basic questions, closes politely and generates call transcripts. The typing indicator keeps responses feeling natural while AI Assist helps agents reply faster, translate messages and maintain tone.

Whether your business is focused on WhatsApp or multiple channels, respond.io automates the entire customer journey in one place. Track the customer lifecycle with mature reporting features so you can optimize campaigns and conversions and provide better support.

Try respond.io as the ideal Kommo alternative for growing businesses

If you’re ready to make the switch from Kommo or you’re trying out a few solutions, consider a free trial of respond.io to see for yourself how it can boost your business. Or if you have further questions about whether respond.io is right for you and need a demo, contact us for a free consultation.

Further reading

If you've found this article helpful, consider these others to learn more about choosing the best conversation management platform.

• 7 Best AI Chatbots for Customer Service

• 5 Best WhatsApp Business Service Providers

• VoIP CRM Integration: A Guide to Full-Context Conversations