Messaging App Campaigns

7 Ways Companies Are Closing Whatsapp Sales

By March 26, 2020 July 16th, 2020 No Comments
7 Ways Companies Are Closing Whatsapp Sales

WhatsApp has 2 billion users and it’s no doubt that is some business customers want to buy products over Whatsapp. That means closing WhatsApp Sales is something every company should learn to do. Wondering how to sell by WhatsApp. We’ve brought together the top WhatsApp Sales campaigns from around the world to show you how.

Is your sales team using personal WhatsApp accounts for sales? Think about consolidating these chats into one WhatsApp API account and connecting it to our Messaging CRM.

  1. YOOX WhatsApp Personal Shopping
  2. Agent Provocateur Ménage à Trois WhatsApp Sales Campaign
  3. Buyagift Whatsapp Promotion Notifications
  4. Sorabel WhatsApp Shopping & Sales Support
  5. Cozinha da Loli WhatsApp Sales Campaign
  6. The Karadish Kitchen WhatsApp Sales Campaign
  7. Hyundai Click To Buy WhatsApp Sales Campaign

1. YOOX WhatsApp Personal Shopping

Using WhatsApp for Sales doesn't have to mean running a campaign. Rather than a campaign for the masses, YOOX is offering an elite service for Extremely Important People or EIPs.

YOOX WhatsApp Personal Shopping Service
The YOOX WhatsApp Personal Shopping Service

For YOOX, this was a natural development. YOOX noticed that their personal shopping team was regularly using their personal WhatsApp account to handle sales with customers. In addition, members of the personal shopping team insisted that clients didn't want to login to the YOOX app and preferred to receive products suggestions and complete transactions in WhatsApp instead.

How Does YOOX WhatsApp Personal Shopping Work?

YOOX uses a WhatsApp Business API account to enable their sales stadd to message over WhatsApp. Staff from the personal shopping team are able to communicate with their clients, clients are able to confirm purchases directly through WhatsApp and notifications about shipping are piped in as well. Using WhatsApp for Sales creates a one-stop solution for customers.

Does YOOX WhatsApp Personal Shopping Deliver Results?

In short, yes! YOOX reported that they were even able to sell a €80,000 item over WhatsApp. You see, 40% of higher-margin in-season revenue is coming from just 2% of its highest-spending customers. Net-a-Porter, the parent company of YOOX, is tapping into an existing group of customers to drive that revenue even higher. And by doing so it is creating even longer-lasting relationships – it's an all-around WhatsApp Sales success.

2. Agent Provocateur Ménage à Trois WhatsApp Sales Campaign

Of all the WhatsApp sales efforts we've seen this is definitely the hottest! It ran just for a just a few 10-hour windows in 2016. The chat was available from 10 am to 12 pm from December 6th to 9th and December 13th to 16th.

How Did The Agent Provocateur Ménage à Trois WhatsApp Sales Campaign Work?

The initiative was part of a larger campaign called Naughty or Nice, which allowed users to move between different scenarios in an interactive video. Part of the campaign involved a Ménage à Trois in a WhatsApp group chat. And this was truly a Ménage à Trois because it involved you, your partner and an Agent Provocateur shopping assistant.

Keep in mind, this was quite a small campaign that ran for a very limited time. It's difficult to know if the campaign was a financial success. But experimentally it produced some very interesting results: 112 conversations took place in the app 31% of the chats resulted in physical store visits 61% of the chats converted into substantial website traffic.
Screenshot from the Ménage à Trois WhatsApp Campaign

Was The Agent Provocateur Ménage à Trois A Successful WhatsApp Sales Campaign?

Keep in mind, this was quite a small campaign that ran for a very limited time. It's difficult to know if the campaign was a financial success. But experimentally it produced some very interesting results:

  • 112 conversations took place in the app
  • 31% of the chats resulted in physical store visits
  • 61% of the chats converted into substantial website traffic.

Agent Provocateur is a brand that is clearly not afraid to get personal. And WhatsApp Sales aside, they certainly got their customers talking on WhatsApp.

3. Buyagift Whatsapp Promotion Notifications

Buyagift is a UK company specializing in gift experiences they are something in-between a standard eCommerce site and a Groupon type company. As you can imagine, there is a huge amount of competition in this sector. For a company like Buyagift, experimenting with and optimizing every stage of the funnel is crucial.

How Do The Buyagift WhatsApp Notifications Work?

E-commerce companies always ask you to sign up to their mailing list to receive the best promotions. But how many of us actually open those emails? Buyagift encouraged users to sign up for WhatsApp alerts instead.

Buyagift is a UK company specializing in gift experiences they are something in-between a standard eCommerce site and a Groupon type company. As you can imagine, there is a huge amount of competition in this sector. For a company like Buyagift, experimenting with and optimizing every stage of the funnel is crucial. E-commerce companies always ask you to sign up to their mailing list to receive the best promotions. But how many of us actually open those emails? Buyagift encouraged users to sign up for WhatsApp alerts instead.
Buyagift WhatsApp Promotion Notifications

Are Buyagift WhatsApp Notifications A Success?

Sadly we haven't found any actual data to share on their WhatsApp Sales. But we do know one thing for certain, messaging apps engagement rates are miles above email. We've seen 600% higher click rates on messaging apps vs email.

4. Sorabel WhatsApp Shopping & Sales Support

Sorabel uses WhatsApp for sales and sales support, to increase customer loyalty and drive revenue. Formerly known as Sales Stock, Sorabel is an Indonesian eCommerce retailer that has been around since 2014. Since then they've grown to 600 staff of which 200 are focused on WhatsApp Sales and direct customer interactions.

Indonesia is a mobile-first market, you'll notice even on the desktop the Sorabel website shows up in a mobile-optimized view. Chatting is key because e-commerce is not as straight forward as in the USA. You can just put in their credit card and pay. That is why Sorabel has made themselves available on Facebook Messenger, WhatsApp, and Line.

How Does The Sorabel WhatsApp Business Account Work?

Sorabel was one of the original brands that Facebook had accepted to test the WhatsApp Business API. Interestingly, we found a Twitter post from 2015 detailing that Sorabel had changed their WhatsApp number. It seems like they were rewarded for using WhatsApp for Business before there was a WhatsApp Business.

Sorabel Has Used WhatsApp for Customer Service Since 2015 At Least

Sorabel uses its WhatsApp Business Account in two main ways. They help their customers look for products when they're not interested in browsing on their own. They also use the account to send notifications about shipping & payment.

This is Sample Sorabel Shopping & Shipping Conversations on WhatsApp
Sample Sorabel Shopping & Shipping Conversations

For Sorabel the payment process can get complicated as once check out is complete the company allows the customer to complete the payment via bank transfer and gives 48 hours to do so. Once the bank transfer has been made the company asks the customers to forward them the transfer information. We suspect this process may be prone to hiccups, so it is quite helpful to be able to talk to an actual person on WhatsApp in real time to resolve any payment problems.

Is the Sorabel WhatsApp Account A Success?

According to Wahyu Saputra, the head of customer-facing products at Sorabel, the introduction of WhatsApp was a tremendous success. It has become the number one source of inbound traffic and has good engagement with 90% of outbound messages read, which is twice as high as SMS.

Attempted Conversation With Sorabel WhatsApp Business Account
Attempted Conversation With Sorabel WhatsApp Business Account

However, when we tried to send a message to their verified WhatsApp Business Account, we didn't receive any response. We'll keep you updated on this situation.

5. Cozinha da Loli WhatsApp Sales Campaign

We love seeing smaller businesses using WhatsApp for Sales. The way small businesses are managing their WhatsApp Sales in Brazil is the perfect story to illustrate this. In Brazil, 91% of internet users have WhatsApp, and 80% check their WhatsApp hourly. With the meager cost of using WhatsApp on your phone compared to a website on your computer, Brazil is quickly becoming the perfect poster child for the messaging app customer sales funnel.

How Does The Cozinha da Loli WhatsApp Sales Campaign Work?

Cozinha da Loli is a small business that are experts in making baked goods. They are not experts in building websites or e-commerce funnels. Instead of learning how to do these the traditional way, they use much simpler solutions.

This image shows how using WhatsApp for Sales can actually begin with a product catalog on Instagram.
Cozinha da Loli Instagram Page

Instead of a website with a product catalog, this bake shop uses Instagram for its product portfolio. Instagram makes it easy to keep the menu fresh because adding a new item takes a few seconds. It also makes it easy for Brazilians to view because everyone can get Instagram on their smartphone.

Once the user has figured out what they want, they click the WhatsApp link on the Instagram page and start messaging the small business over WhatsApp.

Arranging Payment and Delivery over WhatsApp
Arranging Payment and Delivery over WhatsApp

The conversation enables them to agree on a few simple things: the price of the cake and when it should be ready. One last interaction happens over WhatsApp – one that traditional e-commerce folks would consider clunky, payment.

Since there is no easy way to arrange payment, Brazilians have resorted to sending bank transfers to pay. Then they use WhatsApp to send the record of the transaction to the small business owner as proof of payment.

Is The Cozinha da Loli WhatsApp Sales Campaign A Success?

There is no doubt that this business model is successful in Brazil. Although the way the payment is made would dissuade consumers from going this route. When interacting with small businesses, Brazilians don't have a choice because traditional payment gateways are too expensive for small business owners to set up.

This business model has been so successful that WhatsApp is in the process of creating a few innovations to solve the payment gateway problem. The first is the WhatsApp Product Catalog, which will enable businesses to create a menu with pictures prices and product descriptions all inside WhatsApp. They are also testing a payments system in India to make payments possible. The future of WhatsApp Sales is bright for small business.

6. The Karadish Kitchen WhatsApp Sales Campaign

This next story is an inspirational one. Samar al-Mallah is a homemaker turned successful businesswoman, who fled Syria with her family to start a new life in Istanbul. Despite all obstacles, Samar has created a thriving catering business using WhatsApp for Sales, called Karadish Kitchen.

Samar is the head chef of Karadish Kitchen. Her husband Youssef Alozon creates all desserts, pastries, and manages food deliveries. Every weekday morning Karadish Kitchen sends out WhatsApp messages announcing their dishes of the day to their customers. Samar al-Mallah is a homemaker turned successful businesswoman, who fled Syria with her family to start a new life in Istanbul. Despite all obstacles, Samar has created a thriving catering business using WhatsApp, called Karadish Kitchen.
Samar al-Mallah is the head chef of Karadish Kitchen

Samar is the head chef of Karadish Kitchen. Her husband Youssef Alozon creates all desserts, pastries, and manages food deliveries. Every weekday morning Karadish Kitchen sends out WhatsApp messages announcing their dishes of the day to their customers.

How Does The Karadish Kitchen WhatsApp Sales Campaign Work?

To order from Karadish Kitchen, you can text Samar (+90 534 270 7713) and Youssef (+90 545 210 9241) on WhatsApp. You will be added to a WhatsApp group where they share their daily menu and prices. They only take orders for food delivery and catering within Istanbul. If you’d like them to cook for a special event, you should contact them at least two days in advance.

Samar loved cooking and realized she had a wide circle of Syrian and Arab friends on WhatsApp. She began publicizing and promoting her Karadish Kitchen dishes, taking photos of her cooking and sharing them on WhatsApp. As she got better at taking pictures of her food she started getting more and more orders.

Samar loved cooking and realized she had a wide circle of Syrian and Arab friends on WhatsApp. She began publicizing and promoting her Karadish Kitchen dishes, taking photos of her cooking and sharing them on WhatsApp. As she got better at taking pictures of her food she started getting more and more orders. To keep up with demand, Samar capped her first WhatsApp group when it reached 150 people. The Karadish Kitchen has since expanded to provide meals and catering services to a larger audience with a second dedicated WhatsApp account. Karadish Kitchen also takes note of which dishes are popular based on the responses they get on WhatsApp to the daily pictures and meal descriptions they send out. Samar and Youssef were able to build connections with their audience by chatting with them regularly on WhatsApp. They realized that some of their clients needed orders delivered. Youssef started delivering meals to customers who were unable to reach the apartment where Karadish Kitchen is run from.
Samar and Youssef preparing Karadish Kitchen meals

To keep up with demand, Samar capped her first WhatsApp group when it reached 150 people. The Karadish Kitchen has since expanded to provide meals and catering services to a larger audience with a second dedicated WhatsApp account.

Karadish Kitchen also takes note of which dishes are popular based on the responses they get on WhatsApp to the daily pictures and meal descriptions they send out. They also realized that some of their clients needed orders delivered. Youssef started delivering meals to customers who were unable to reach the apartment where Karadish Kitchen is run from.

Was The Karadish Kitchen WhatsApp Sales Campaign A Success?

While Karadish Kitchen handles all its own sales through WhatsApp, Samar's success story also caught the attention of a popular Turkish foodie website called Culinary Backstreets. In 2019, Samar and Youssef completed a small business training program in Istanbul, called the LIFE Project. They are working to gain a small grant to expand their business into a commercial kitchen, after their success using WhatsApp for Sales has caused them to outgrow their home kitchen.

Samar also started a new WhatsApp group to help other Syrian women start kitchen businesses of their own. In this WhatsApp group, Samar shares her tips on cooking and growing a business from home using WhatsApp for Sales.

7. Hyundai Click To Buy WhatsApp Sales Campaign

Can you buy big-ticket items like cars over WhatsApp? In India, you can. Car sales have been hit hard by lockdown, India recorded zero car sales last month. To kickstart sales, Hyundai India has launched the Click to Buy WhatsApp sales campaign.

Hyundai Click to Buy WhatsApp Sales Campaign

Most carmakers allow you to configure the car of your choice on their website, but you still need to go to the dealership to finalize the purchase. What if you didn’t have to?

How Does The Hyundai Click to Buy WhatsApp Sales Campaign Work?

Once you’ve selected your car online, normally you’d need to head to the dealership for price negotiation, setting up financing and payment. With this campaign, once you’ve chosen a dealership online a salesperson will contact you to continue the process.

This is a picture of WhatsApp chat conversation between a car buyer and a Hyundai India sales representative. Car sales have been hit hard by lockdown, India recorded zero car sales last month. To kickstart sales, Hyundai India has launched the Click to Buy WhatsApp sales campaign. You’ll get the price quote via WhatsApp, which means negotiating the price, discussing financing options, and applying for a loan will all happen through WhatsApp.
Chatting with a Hyundai Sales Assistant over WhatsApp

You’ll get the price quote via WhatsApp, which means negotiating the price, discussing financing options, and applying for a loan will all happen through WhatsApp. Let’s face it, negotiating at the dealership is draining, could WhatsApp relieve the pain?

A lot of the psychological games salespeople playwork because you are physically at the dealership. They love to make you wait while they are “working hard on your behalf”. All the while you are stuck wondering if you are getting a good price or not.

Over WhatsApp, it’s the salesperson who is going to have to wait for you to respond. Plus, you can send him listings of similar cars at lower prices to help with the negotiating process. You might just walk away with a better deal.

Was the Hyundai Click To Buy WhatsApp Sales Platform A Success?

Definitely! In May, Hyundai India attained 1,500 bookings and delivered more than 900 cars. This is no small feat, considering India’s car market flatlined to zero sales just one month ago.

Hyundai Click to Buy WhatsApp sales campaign worked in increasing sales. Going forward, negotiating a big purchase over WhatsApp, is something we would prefer to the dealership experience in any case.

Are You Looking For Even More WhatsApp Success Stories?

We've got them coming, we'll be updating this blog regularly. If you're interested in more info on how to use WhatsApp you'll want to check out:

7 Ways Companies Are Closing Whatsapp Sales
Jacky

Jacky

Jacky is a Content Writer at Respond.io. Her previous roles include positions at Standard Chartered, PARKLU, and ThirtyThree.

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